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BJseal91
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« on: March 17, 2011, 01:32:09 AM » |
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 Hi team I have an interview monday for a I.T support fist line and wounderd if anyone could give any tips for interviews or any questions that I might be asked Kind regards Bradley
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« Last Edit: March 17, 2011, 04:06:09 AM by Britec »
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Britec
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« Reply #1 on: March 17, 2011, 04:05:13 AM » |
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Sample Face-to-Face Interview questions for Helpdesk roles
Q1. What do you think are the main qualities/attributes required to be an
effective Customer Services Helpdesk person?
Q2. Provide an example where you have had to deal with an awkward customer, what did you do, and what was the outcome?
Q3. How do you keep track of matters requiring your attention/how do you stay organised?
Q4. Can you provide an example of where you have had to use a structured approached to solving a customer’s problem?
Q5. Can you give examples of SLA’s (service level agreements) you have worked to?
Q6. What is the extent of your IT /technical skills?
Q7. Can you give me an example of when you’ve exceeded a customer’s expectations?
Q8. What is the extent of your team co-ordination/supervisory experience?
Q9. Do you prefer working in a team or working alone?
Q10. What are your strengths and weaknesses?
Q11. What motivates you?
Q12. What do you enjoy about your current job?
Q13. What would you change about your current role?
Q14. Can you give me an example of when you’ve had to coach or develop a team member?
Interview Techniques and Basic Hints
• Be prepared- have plenty of evidence of previous experience. You must be able to provide a variety of specific examples relating to your experience. Examples can be drawn from any relevant aspect of your life- previous jobs, school / college, hobbies etc…
If you have applied for a Technical role, it may be useful to think about:
• Difficult problems that you have had to overcome
• How have you learnt new skills? (Courses at work/self funded/self study/off the internet)
• Have you had to encounter difficult customers/situations? How did you deal with that?
• What examples can you give regarding working to tight deadlines/under pressure/to high service levels?
• What team environments have you worked in?
• Have you dealt with customers/colleagues over the phone / by letter / by e-mail?
• Were there set procedures you had to follow?
• Have you been involved in team meetings or had any input to your working environment or processes?
• How have you used your communication skills to resolve a problem? What levels of people have you dealt with? This is especially useful if your users / customers are from a broad range of levels i.e. juniors to Directors / Technical / Non-Technical. This will enable you to highlight your ability to communicate on all levels and in lay-mans terms
• How effective a team player are you? Can you describe previous team environments? Obviously, the interviewer will be investigating how you fit in and ultimately whether you will fit into their team.
• Communication skills and body language are very important. Answer questions clearly but try not to waffle unnecessarily. Speak enthusiastically and show a keenness to discuss your abilities. Hold good eye contact with the interviewer(s) and be mindful of your sitting position (sitting up straight does give an impression of enthusiasm)
• Try and think of some questions to ask at the end of the interview. This shows you have an interest in the company and highlights that you can “think on your feet”. Typical questions may be regarding the working environment, the team/ department structure, what are chances of progression in the long-term future. Perhaps you could do some research on the company? Do they have a web-site?
• It is not customary to ask about salary expectations on a first interview. If the interviewer raises this, then that is fine.
This will be guide of things they could ask you, but dont worry i am sure your do fine Bradley, just be yourself and be honest if they ask on something you don't know just tell them you don't know but I am willing to learn new skills or if you have done a little bit of work on what they ask tell them you have touched on the subject but my knowledge on this is limited, but I willing to learn more.
Good luck and i hope all goes well for you.
All the best
Brian
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tmy
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« Reply #2 on: March 17, 2011, 06:39:43 AM » |
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Bradley I'm afraid i can't help you but I want to offer my best wishes and best of luck to you I'm sure you will be fine.  Take care tmy 
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BJseal91
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« Reply #3 on: March 17, 2011, 10:06:34 AM » |
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Thank you for replying and Brian thanks for the tips let hope I get it I will up   |
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tmy
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« Reply #4 on: March 17, 2011, 10:18:02 AM » |
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BJseal91, hey don't mention it I'm sure you will walk it keep us updated, take care Bradley and make sure you get an early night in the night before. tmy
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BJseal91
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« Reply #5 on: March 17, 2011, 10:20:08 AM » |
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Always best to tmy thanks mate speak soon |
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tmy
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« Reply #6 on: March 20, 2011, 06:07:21 PM » |
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Bradley, just wanted to wish you luck today with your job interview stay calm and relaxed as you can just be yourself and you will be fine take care my friend tmy
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A T
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« Reply #7 on: March 21, 2011, 02:53:35 PM » |
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Best of luck |
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BJseal91
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« Reply #8 on: March 21, 2011, 03:32:07 PM » |
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Thank you for all your replies and support it means alot Just to let you know there was 15 people out of the total that went for the job he said he would get back to me by tuesday at the latest Fingers XX having said that it did go well and had the opertuinty yo show him what I was knew after the interview he showed me around the building and introduced me to the staff and showed me the server room and where they do there support work the server room was masive and had loades of racks in the room but it was great all in all I was me and did my best whatever the outcome also when he showed me around and introduced me to the staff one guy new me from when I worked at wickes and he made a great did fuss so funny and such a small world anyhow thanks for all the comments help and support and community sprit I will let you know how I get on Bradley |
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tmy
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« Reply #9 on: March 21, 2011, 04:39:22 PM » |
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Bradley, well done mate such great experience and like you say a small world meeting someone who knew you is great as well hopefully the boss will ask questions about your character and put a good word in. Really glad you had a good interview and had a chance to shine good luck and I have a great feeling for you on this. Take care Bradley tmy
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Britec
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« Reply #10 on: March 22, 2011, 02:51:20 AM » |
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yeah well done mate, I am sure you have got the job
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A T
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« Reply #11 on: March 22, 2011, 08:17:20 AM » |
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Sounds like you did well, fingers crossed for you |
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tmy
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« Reply #12 on: March 22, 2011, 08:50:00 AM » |
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Bradley, you really did sound like you did well..............................reminds me of Bruce Forsyth didn't he do well ! "Yes he did do well" well done Bradley everyone is wishing you well and hoping you did well I reckon you will be sound. Take care tmy
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dannyjks
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« Reply #13 on: March 23, 2011, 04:18:58 AM » |
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Good Luck Bradley
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« Last Edit: March 23, 2011, 04:29:31 AM by dannyjks »
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johnnystrauss77
Newbie
Posts: 1
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« Reply #14 on: November 15, 2011, 01:38:59 AM » |
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Hello, there!!! Do you guys have any information regarding IT support at herts for my internet connection? I got internet connection one month after buying laptop but now my hard drive of laptop is not working properly or there is possibility of damaging internet connection inside the ports. So, if you guys have any advice or suggestion that would be appreciated. IT support herts |
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