Hardware tools and software - Printable Version +- Britec Tech Support Forum (https://briteccomputers.co.uk/forum) +-- Forum: Members Area (https://briteccomputers.co.uk/forum/forumdisplay.php?fid=53) +--- Forum: Computer Repair Business (https://briteccomputers.co.uk/forum/forumdisplay.php?fid=57) +--- Thread: Hardware tools and software (/showthread.php?tid=3486) |
RE: Hardware tools and software - GuiltySpark - 07-20-2017 (07-20-2017, 09:07 AM)LarryTheComputerGuy Wrote: I just did a Virus / Malware Removal service call where 2 other techs suggested a wipe and reload and the last one who was an IT guy at a corporation suggested getting a "NEW COMPUTER"...lol WOW!! Are you serious or was that a joke? Did they ask anything about the type of malware? RE: Hardware tools and software - LarryTheComputerGuy - 07-20-2017 (07-20-2017, 09:11 AM)GuiltySpark Wrote:(07-20-2017, 09:07 AM)LarryTheComputerGuy Wrote: I just did a Virus / Malware Removal service call where 2 other techs suggested a wipe and reload and the last one who was an IT guy at a corporation suggested getting a "NEW COMPUTER"...lol WOW!! Not a joke at all GS... They were scammed by one of those Microsoft Technicians that dropped a bunch of stuff in their system (and the guy paid) * Scammer used an RMM remote client. * Also left an endpoint security client on the system. That meant that he could monitor, and have full control of the system.... I can only guess that it was because the computer would not boot at all and they didn't know how to repair an MBR... I ended up getting over 6GB of temp files and 158 malicious files out of it... RE: Hardware tools and software - Timster - 07-20-2017 (07-20-2017, 09:33 AM)LarryTheComputerGuy Wrote:(07-20-2017, 09:11 AM)GuiltySpark Wrote:(07-20-2017, 09:07 AM)LarryTheComputerGuy Wrote: I just did a Virus / Malware Removal service call where 2 other techs suggested a wipe and reload and the last one who was an IT guy at a corporation suggested getting a "NEW COMPUTER"...lol WOW!! Yeah I see that alot also. Techs want to take the easy way out of things nowadays. RE: Hardware tools and software - LarryTheComputerGuy - 07-20-2017 (07-20-2017, 02:07 PM)Timster Wrote:(07-20-2017, 09:33 AM)LarryTheComputerGuy Wrote:(07-20-2017, 09:11 AM)GuiltySpark Wrote:(07-20-2017, 09:07 AM)LarryTheComputerGuy Wrote: I just did a Virus / Malware Removal service call where 2 other techs suggested a wipe and reload and the last one who was an IT guy at a corporation suggested getting a "NEW COMPUTER"...lol WOW!! Got that right Tim, those aren't techs, they are Pizza Techs. Now for the Corporate IT Guy, Most of the time, they don't fix issues, they just reimage or grab another PC from the IT supply room....lol RE: Hardware tools and software - RichTech - 07-20-2017 Yeah, reinstalling your OS is not best way to fix every problem, though it does help in some situations. Now if every customer/client has a issue and you immediately think "Lets do a fresh install of Windows", it is not professional and won't help in the long run. because
But, this will help you become more professional and will save you loads of time when dealing with different systems that have the same issue. You will also have aquired new knowledge which can use to adept to new situations. Solving technical problems is a learning process. In the end, it will be worth it! RE: Hardware tools and software - LarryTheComputerGuy - 07-20-2017 What does happen sometimes, Is the customer tries to fix it themselves with a format or they delete critical system files which ends up rendering the OS unusable. Also, Sometimes people just want the OS reinstalled from the get go..."Depending on their reason, I don't argue with that request"...lol RE: Hardware tools and software - RichTech - 07-20-2017 (07-20-2017, 05:23 PM)LarryTheComputerGuy Wrote: What does happen sometimes, Is the customer tries to fix it themselves with a format or they delete critical system files which ends up rendering the OS unusable.Yeah, it does happen!!! RE: Hardware tools and software - Britec - 07-20-2017 People that don't know how to fix computers will wipe the system clean and charge a flat rate when most of the time with a bit of knowledge you can fix most PC problems without wiping the computer. I guess PC techs have become lazy and don't want to learn PC repair and want the quick buck. RE: Hardware tools and software - UABF44 - 07-20-2017 >become At least where I live, it's mostly just about the quick buck. RE: Hardware tools and software - RichTech - 07-20-2017 (07-20-2017, 06:33 PM)Britec Wrote: People that don't know how to fix computers will wipe the system clean and charge a flat rate when most of the time with a bit of knowledge you can fix most PC problems without wiping the computer. I guess PC techs have become lazy and don't want to learn PC repair and want the quick buck.Some, but there are some who diagnose, so it just depends? |