[Solved] the request could not be performed because of an i/o device error

[jay]

hey britec i have a question. im trying to restore my desktop back to factory settings but at 90% or so i get an error msg that says "the request could not be performed because of an i/o device error' it happens on the second recovery disk.. im trying to restore it because when i try to log onto windows 7, it gives me a black screen after the log in screen and just shows my mouse arrow or it just freezes at the login screen. it also says kernel missing/corrupt then it takes me to this mega trends screen which iv never seen before.