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My internet connection with my modem is disconnected more then connected
#1
Alright ive been having to call my isp due to my internet connection due to my modem disconnecting so much i mean it could be blue skys all through the sky and with just my smart tv accessing the internet my modem disconnects numerous times daily.

So when i call my isp i tell them my situation and whats going which their instructions (i pretty much have all there instructions memorized) which plays as such
1. Disconnect the power from the modem for 30 seconds.

2. Go to the configuration webpage for your modem then select the advanced tab and select connection settings.

3. After entering connection settings make sure the isp type is set to pppoe and then type in the user and password info the tech provides me with.

And if it doesnt work they send out a tech which the tech verifies the problem described to him and then the tech looks at the connection cables for the internet and usually comes back in and checks to see if the connection works and if not the tech goes back outside tampers with the internet cables outside well once the connection is "fixed" the tech leaves and like clock work the internet connection goes right back to not working.

And for some reason the credentials for the isps connection type always changes to automatic.

Hopefully i explained enough for you guys to help me out some how.
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My internet connection with my modem is disconnected more then connected - smirk24 - 10-18-2017, 08:15 PM

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