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09-14-2015, 09:00 PM
(This post was last modified: 09-15-2015, 11:11 AM by Britec.)
Hi, My computer keeps crashing to the BSOD and the error message is SYSTEM_SERVICE_EXCEPTION (win32kfull.sys) I've done all of the windows updates, I updated Kaspersky, and I installed all of the updates for my drivers.. I can't view the Minidumps because it doesn't allow me for some reason. Please help.
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Can you post system spec? and info?
· Operating System?
· Upgraded to another version of Windows?
· Age of computer system?
· Upgraded any Hardware?
· System Spec?
· Upgraded any Software or Drivers?
· Made any changes recently?
· Installed any new Programs?
· How long has this been happening?
· When does it happen?
· Does it happen when you boot to Safe Mode?
· What have you tried to do to fix it? if any.
· Do you have screen shots of errors?
We will need to determine if it is Software or Hardware related. You will be ask shortly to run tests, so please follow instructions to the letter, from techs who are helping. Thanks.
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