Thread Rating:
  • 0 Vote(s) - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Windows 10 Start and Cortana not working and virus
#1
I was trying to remove some infections on a couple of my computers and when I rebooted both computers said start and Cortana not working. tried using restore points but it said no points available. can some one please help? let me know what info you need so I can get it for you. running Windows 10 64-bit on both, upgraded from Win7. Blush
Reply

#2
[Image: malwarebytes-icon.png] Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Install the progam and select update.
  • Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
  • Click the Scan tab, choose Threat Scan is checked and click Scan Now.
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs and double-click the Scan Log.
  • At the bottom click Export and choose Text file.
Save the file to your desktop and include its content in your next reply.
Reply

#3
(11-01-2015, 01:20 PM)Compton Wrote:  [Image: malwarebytes-icon.png] Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.


  • Install the progam and select update.
  • Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
  • Click the Scan tab, choose Threat Scan is checked and click Scan Now.
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs and double-click the Scan Log.
  • At the bottom click Export and choose Text file.
Save the file to your desktop and include its content in your next reply.


Attached Files
.txt   MB Log with rootkit on 11-1-2015.txt (Size: 1.04 KB / Downloads: 4)
Reply

#4
malwarebytes scan was clean run some more scan


[Image: adwcleaner_new.png] Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your desktop.

  • Right-click on [Image: adwcleaner_new.png] icon and select [Image: RunAsAdmin.jpg] Run as Administrator to start the tool.
  • Follow the prompts and click Scan.
  • When finished, please click Clean.
  • Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.


    [Image: hitmanpro.png]HitmanPro



    • Please download HitmanPro.
    • Launch the program by double clicking on the icon. (Windows Vista/7 users right click on the HitmanPro icon and select run as administrator).
    • Click on the next button. You must agree with the terms of EULA.
    • Check the box beside "No, I only want to perform a one-time scan to check this computer".
    • Click on the next button.
    • The program will start to scan the computer. The scan will typically take no more than 2-3 minutes.
    • When the scan is done click on drop-down menu of the found entries (if any) and choose - Apply to all => Ignore <= IMPORTANT!!!
    • Click on the next button.
    • Click on the "Export scan results to XML file".
    • Save that file to your desktop and post in your next reply.


      [Image: JRTbythisisu.png] Fix with Junkware Removal Tool

      Please download JRT by Thisisu and save the file to your desktop.
      Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

      • Right-click on [Image: JRTbythisisu.png] icon and select [Image: RunAsAdmin.jpg] Run as Administrator to start the tool.
      • Follow the prompts and let this process run uninterrupted.
      • This scan can take a while, depending on your System specs.
      • Upon completion, a log (JRT.txt) will open on your desktop.
    • Please include the contents of that file in your reply.

      Do not forget to re-enable your previously switched off protection software!
      Please also manually reboot your machine after this procedure.


[Image: FRST.png] Scan with Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool x64 and save it to your Desktop.
  • Right-click on [Image: FRST.png] icon and select [Image: RunAsAdmin.jpg] Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • When the tool opens click Yes to disclaimer.
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please copy and paste their content into your next reply.
Reply



Forum Jump:


Users browsing this thread:
1 Guest(s)

Powered By MyBB, © 2002-2024 Melroy van den Berg.