how can i tell if

[smirk24]

How can i tell if software is causing issues on my computer, ive ran all kinds of tools malwarebytes,adwcleaner,hitman pro etc no viruses found, why i ask is im trying to figure out of software on my computer has a bug or is causing a kernel error issue but i haven't had a bsod but a kernel error showed up in my event log is why im asking

[Partha]

I would like you to elaborate please

which software do you think is causing the issues and what exactly are the issues? what exactly made you open the event viewer and look for the kernel error?

please send us the details of that event log in a text file and in the meanwhile, run the System File Checker tool with elevated rights as explained at https://support.microsoft.com/en-in/kb/929833

It will scan and try to repair the missing or corrupted system files if there are any

[smirk24]

I like to check my event viewer to see if theres any errors that need to be taken care of before a fatal error or just anything out of the ordinary has occurred on my pc, i ran into the kernel error so i googled causes of kernel error and i read some where that one of the few causes can be caused by software that has a bug which brings me to the forum.

[Compton]

hi smirk

we need more information you said Software is causing issues

what is name of software?

what issues you are having with the software exactly?

what exactly is the kernel error ?

[smirk24]

No, i read in my event veiwer/log that im having a kernel issue so i googled what are the causes of kernel errors and one of the few causes can be from software so im trying to figure out how i can tell if its software on my computer that may be causing the kernel issue

[Partha]

(01-07-2016, 06:25 PM)smirk24 Wrote:  No, i read in my event veiwer/log that im having a kernel issue so i googled what are the causes of kernel errors and one of the few causes can be from software so im trying to figure out how i can tell if its software on my computer that may be causing the kernel issue

and what was that kernel issue exactly about..? please be more precise

I am sure the details of that event will reveal a lot more and that is why I asked you to send us the details of that event log in a text file

I asked you to run the system file checker too.. Did you run it?

[smirk24]

Log Name:      System
Source:        Microsoft-Windows-Kernel-PnP
Date:          1/7/2016 1:47:07 AM
Event ID:      219
Task Category: (212)
Level:         Warning
Keywords:      
User:          SYSTEM
Computer:      DESKTOP-VTTNQE5
Description:
The driver \Driver\WudfRd failed to load for the device SWD\WPDBUSENUM\_??_PCISTOR#Disk&Ven_RSBASTOR&Prod_RTS5208LUN0&Rev_1.00#0000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}.
Event Xml:
<Event xmlns="https://schemas.microsoft.com/win/2004/08/events/event">
 <System>
   <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />
   <EventID>219</EventID>
   <Version>0</Version>
   <Level>3</Level>
   <Task>212</Task>
   <Opcode>0</Opcode>
   <Keywords>0x8000000000000000</Keywords>
   <TimeCreated SystemTime="2016-01-07T09:47:07.425557500Z" />
   <EventRecordID>1727</EventRecordID>
   <Correlation />
   <Execution ProcessID="4" ThreadID="32" />
   <Channel>System</Channel>
   <Computer>DESKTOP-VTTNQE5</Computer>
   <Security UserID="S-1-5-18" />
 </System>
 <EventData>
   <Data Name="DriverNameLength">114</Data>
   <Data Name="DriverName">SWD\WPDBUSENUM\_??_PCISTOR#Disk&amp;Ven_RSBASTOR&amp;Prod_RTS5208LUN0&amp;Rev_1.00#0000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}</Data>
   <Data Name="Status">3221226341</Data>
   <Data Name="FailureNameLength">14</Data>
   <Data Name="FailureName">\Driver\WudfRd</Data>
   <Data Name="Version">0</Data>
 </EventData>
</Event>

and i also ran into this

Log Name:      System
Source:        Service Control Manager
Date:          1/7/2016 1:37:45 AM
Event ID:      7031
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DESKTOP-VTTNQE5
Description:
The User Data Access_Session1 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
Event Xml:
<Event xmlns="https://schemas.microsoft.com/win/2004/08/events/event">
 <System>
   <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
   <EventID Qualifiers="49152">7031</EventID>
   <Version>0</Version>
   <Level>2</Level>
   <Task>0</Task>
   <Opcode>0</Opcode>
   <Keywords>0x8080000000000000</Keywords>
   <TimeCreated SystemTime="2016-01-07T09:37:45.317003200Z" />
   <EventRecordID>1645</EventRecordID>
   <Correlation />
   <Execution ProcessID="624" ThreadID="5184" />
   <Channel>System</Channel>
   <Computer>DESKTOP-VTTNQE5</Computer>
   <Security />
 </System>
 <EventData>
   <Data Name="param1">User Data Access_Session1</Data>
   <Data Name="param2">1</Data>
   <Data Name="param3">10000</Data>
   <Data Name="param4">1</Data>
   <Data Name="param5">Restart the service</Data>
   <Binary>550073006500720044006100740061005300760063005F00530065007300730069006F006E003​1000000</Binary>
 </EventData>
</Event>

---

  SFC-Log.txt (Size: 5.15 MB / Downloads: 631)

[Compton]

ok remove all the external devices

then check to see if problem is fix

if the problem is fix

connect one external device at a time then you will see which one is causing the problem

[smirk24]

If the problem is fixed will it tell me in the event log or is there another way to tell if the problem is fixed?

[Compton]

it will stop showing up in the event log

if the problem is fixed

check to see how often the error is created date and time when it happen