Google Chrome Problem with other accounts

[Robert Salas]

I got an problem that my mother told me that the Google Chrome of his account keeps getting an error message That ''he's dead jim''



I try to run the Google Chrome Software Clean up tool to find some malware causing the problem and found an Multiplug malware but after i remove from the system the problem even worse now when you open up the chrome to my mother`s account the error message disappear  and gives me an black screen of death.

   

Note: That in other accounts the Chrome is working fine and also works fine when i run it as an administrator. The problem persist in this account this account only..
How can i resolve this any advice..

[Compton]

Disable all plugin/extensions,then re enable each plugin/extension one at a time

to see which one is causing the problem

I would also change the password of the account because it could be hack


run some scans


Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Install the program and select update.
• Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
• Click the Scan tab, choose Threat Scan is checked and click Scan Now.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the Scan Log.
• At the bottom click Export and choose Text file.
  

Save the file to your desktop and include its content in your next reply.
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Scan with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your desktop.

• Right-click on icon and select Run as Administrator to start the tool.
• Follow the prompts and click Scan.
• Upon completion, click Report. A log (AdwCleaner[R*].txt) will open.
  

Please include the contents of that file in your reply.
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Please download  AdwCleaner (by Xplode) and save it to your Desktop

• Right-click on AdwCleaner.exe and Run as administrator. 
  
• Click Scan. (AdwCleaner will now scan for Adware.)
  
  
• Once scan finishes, click Clean, now follow the on screen prompts.
  
  
• Your computer should now reboot.
  
  
• A log file will automatically open. Please Copy and Paste when you replay in your next post.
  
  
  

Note: The log can also be found in here: C:\AdwCleaner\
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HitmanPro

• Please download HitmanPro.
• Launch the program by double clicking on the icon. (Windows Vista/7 users right click on the HitmanPro icon and select run as administrator).
• Click on the next button. You must agree with the terms of EULA.
• Check the box beside "No, I only want to perform a one-time scan to check this computer".
• Click on the next button.
• The program will start to scan the computer. The scan will typically take no more than 2-3 minutes.
• When the scan is done click on drop-down menu of the found entries (if any) and choose - Apply to all => Ignore <= IMPORTANT!!!
• Click on the next button.
• Click on the "Export scan results to XML file".
• Save that file to your desktop and post in your next reply.
  
  

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