Windows 10 Boot Loop (Ran Into Problem/Restart In...)

[Zacharias]

Hello everyone. I'm in need of your help with a Windows 10 Boot Loop problem. My laptop was working fine just a few minutes ago and then I receive a message saying "Windows ran into a problem. Your computer will restart in X seconds. Save work." I thought it was strange but I let it restart. Then, once I logged backed in, in the matter of seconds my laptop reboots. I looked up solutions to this problem and the number one step is to go into safe mode. However, I tried booting into safe mode by pressing/then holding the F8 key during the reboot. It did nothing. I can't access my Start Menu or any other place on my laptop. It shows the message every time I log in and it's a black background (no icons). I could really use any suggestions. If you need any other information, I'll try and find it. Thanks in advance.

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I'm not sure why I can't edit my post, but I'm going to add more info here. My laptop is on Windows 10, 64bit, it was originally Windows 8. I don't believe I made any changes in regards with software/drivers. However, I did watch some YouTube videos on making your computer run smoother. I changed some Power Options, disabled some Services, downloaded a Malware protection software and CCleaner. This just started today a few minutes before the first post. I can't get into safe mode. I have my laptop turned off at the moment. It is a VAIO laptop and its model is SVF152C29L.

[Compton]

what video did you watch on YouTube can you post a link


select troubleshoot

select Advanced options

select safe mode with networking



Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Install the progam and select update.
• Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
• Click the Scan tab, choose Threat Scan is checked and click Scan Now.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the Scan Log.
• At the bottom click Export and choose Text file.
  

Save the file to your desktop and include its content in your next reply.

[Zacharias]

This is the video I watched. It's quite lengthy. https://youtube.com/watch?v=20XlwFb_XwA (If this link isn't working (because I'm using a mobile right now so the link may not work on a computer) then just Google "Make Computer Faster Windows 10" and it's by Haig Dickson.) Also, I can't access safe mode so I can't follow any of those steps.

[Compton]

try How to access safe mode when you cannot access the operating system
after booting into safe mode with networking please run a scan with



Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Install the progam and select update.
• Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
• Click the Scan tab, choose Threat Scan is checked and click Scan Now.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the Scan Log.
• At the bottom click Export and choose Text file.
  

Save the file to your desktop and include its content in your next reply.

[Zacharias]

Update: I got into safe mode with networking and I ran the threat scan. Unfortunately, it was near completion and then my laptop shut off. I'm going to run the scan again.

[Compton]

did Malwarebytes' Anti-Malware finds any malware during the scan before the laptop shut off?

[Zacharias]

It didn't finish so it didn't say any Malware was detected (the first scan). However, this second scan has found malware. I'm on a mobile right now because my laptop cannot connect to my WiFi for some reason. I'm trying to think of way to transfer this file offline.

[WinXPto10]

it seems a lots of people haven problems using windows 10

[Zacharias]

I still haven't found a way to transfer the files, however, I took pictures. They're not great, so I'm not sure if you'll be able to help. I just tried to post them in a reply, but the images were too large. See https://imgur.com/a/LqmQ8 for the pictures. I believe the first photo is at the bottom of the album.

[Compton]

ok you have some pretty serious malware TrojanSathurbot!
I can see malware bytes quarantined it reboot your system check to see if you can boot back into windows