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Britec Tech Support Forum Computer Software Software Repairs and Troubleshooting Malwarebytes Pro Update Issue

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Malwarebytes Pro Update Issue
HighTide Offline
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#1
10-08-2014, 01:07 AM
Issue with Malwarbytes Pro not being able to update or scan without crashing.
Looked all over, with no happy endings, feel it's a post infection registry issue, but would love your expert advise Rolleyes
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jmitservices Offline
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#2
10-08-2014, 01:45 AM
Have you tried full uninstalling and reinstalling the software?

https://helpdesk.malwarebytes.org/hc/en-us/articles/201861636-How-do-I-uninstall-Malwarebytes-Anti-Malware-
JM IT Services
Mobile PC & Laptop Repair
www.jmitservices.co.uk
We also provide remote support.
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HighTide Offline
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#3
10-08-2014, 01:51 AM
Yes, with their uninstaller.
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jmitservices Offline
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#4
10-08-2014, 09:21 AM
The mbam-clean.exe or just the standard one?
JM IT Services
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We also provide remote support.
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Britec Offline
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#5
10-08-2014, 11:31 AM
Here is some instructions that malwarebytes are asking you to do.

Malwarebytes v2.0.1.1004/2.0.2.2012 crashes on update and/or scan 
<left><form action="https://www.paypal.com/cgi-bin/webscr" method="post">If you are satisfied with my help, consider a donation. Thank you so much for your continued support! 
<input type="hidden" name="cmd" value="_s-xclick">
<input type="hidden" name="hosted_button_id" value="Y4ZDLXGFS4F8Q">
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HighTide Offline
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#6
Sad  10-08-2014, 03:28 PM
(10-08-2014, 09:21 AM)jmitservices Wrote:  The mbam-clean.exe or just the standard one?

Both, as well as Revo Uninstaller as last resort.
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Britec Offline
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#7
10-08-2014, 05:20 PM
1. Please uninstall your current version of MBAM and reinstall the latest build -  MBAM Clean Removal Process 2x
2. If that does not correct the issue, then please read the following and post back the requested logs - Diagnostic Logs
3. NOTE: There is an FAQ section with valuable information located here -  Common Questions, Issues, and their Solutions


If this is a business/office computer, your business license also entitles you to free, one-on-one support from the business help desk.  They may be reached by submitting a ticket here.



Please follow information above.
<left><form action="https://www.paypal.com/cgi-bin/webscr" method="post">If you are satisfied with my help, consider a donation. Thank you so much for your continued support! 
<input type="hidden" name="cmd" value="_s-xclick">
<input type="hidden" name="hosted_button_id" value="Y4ZDLXGFS4F8Q">
<input type="image" src="https://www.paypalobjects.com/en_US/GB/i/btn/btn_donateCC_LG.gif" border="0" name="submit" alt="PayPal — The safer, easier way to pay online.">
<img alt="" border="0" src="https://www.paypalobjects.com/en_GB/i/scr/pixel.gif" width="0" height="0">
</form>

   </div></left> 
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HighTide Offline
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#8
10-12-2014, 05:28 AM (This post was last modified: 10-12-2014, 05:34 AM by HighTide.)
(10-08-2014, 11:31 AM)Britec Wrote:  Here is some instructions that malwarebytes are asking you to do.

Malwarebytes v2.0.1.1004/2.0.2.2012 crashes on update and/or scan 

As with the topic starter in link post, still no luck in resolving this.
(10-08-2014, 05:20 PM)Britec Wrote:  1. Please uninstall your current version of MBAM and reinstall the latest build -  MBAM Clean Removal Process 2x
2. If that does not correct the issue, then please read the following and post back the requested logs - Diagnostic Logs
3. NOTE: There is an FAQ section with valuable information located here -  Common Questions, Issues, and their Solutions


If this is a business/office computer, your business license also entitles you to free, one-on-one support from the business help desk.  They may be reached by submitting a ticket here.



What I have noticed on afflicted system is with MalwarBytes "Enable self-protection module" mentioned in above link. It's button is greyed out, so can't disable it.

Please follow information above.
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Britec Offline
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#9
11-05-2014, 10:52 AM
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<left><form action="https://www.paypal.com/cgi-bin/webscr" method="post">If you are satisfied with my help, consider a donation. Thank you so much for your continued support! 
<input type="hidden" name="cmd" value="_s-xclick">
<input type="hidden" name="hosted_button_id" value="Y4ZDLXGFS4F8Q">
<input type="image" src="https://www.paypalobjects.com/en_US/GB/i/btn/btn_donateCC_LG.gif" border="0" name="submit" alt="PayPal — The safer, easier way to pay online.">
<img alt="" border="0" src="https://www.paypalobjects.com/en_GB/i/scr/pixel.gif" width="0" height="0">
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