outlook 2010

[dsldg2]

 Outlook 2010 which I use on both of my computers, one is win 10 home, the other is win 7 pro..
yesterday it stopped sending or receiving my Hotmail .co.uk account.
I can log into my Hotmail account from msn ok  so I can read and send from that. but why would both computers get the same problem at the same time    
I have changed no settings in Outlook..

[RichTech]

(10-19-2016, 11:09 AM)dsldg2 Wrote:    Outlook 2010 which I use on both of my computers, one is win 10 home, the other is win 7 pro..
yesterday it stopped sending or receiving my Hotmail .co.uk account.
I can log into my Hotmail account from msn ok  so I can read and send from that. but why would both computers get the same problem at the same time    
I have changed no settings in Outlook..

Hi dsldge2, thanks for contacting the forum!

Please could you follow this article created by kb.wisc.edu on how to repair office 2010 on both systems: https://kb.wisc.edu/helpdesk/page.php?id=9344

RECdevicehelper

All rights and credit goes to creators and owners of kb.wisc.edu for the article, I own nothing!

[dsldg2]

(10-19-2016, 11:16 AM)RECdevicehelper Wrote:  

(10-19-2016, 11:09 AM)dsldg2 Wrote:    Outlook 2010 which I use on both of my computers, one is win 10 home, the other is win 7 pro..
yesterday it stopped sending or receiving my Hotmail .co.uk account.
I can log into my Hotmail account from msn ok  so I can read and send from that. but why would both computers get the same problem at the same time    
I have changed no settings in Outlook..

Hi dsldge2, thanks for contacting the forum!

Please could you follow this article created by kb.wisc.edu on how to repair office 2010 on both systems: https://kb.wisc.edu/helpdesk/page.php?id=9344

RECdevicehelper

All rights and credit goes to creators and owners of  kb.wisc.edu for the article, I own nothing!

Hi thank you for the link, I have followed the advise given
and, repaired office and also outlook which is a separate program on my computers. I even repaired outlook connector
but still both machines will send or receive my Hotmail.

[dsldg2]

(10-19-2016, 01:40 PM)RECdevicehelper Wrote:  

(10-19-2016, 01:14 PM)dsldg2 Wrote:  

(10-19-2016, 11:16 AM)RECdevicehelper Wrote:  

(10-19-2016, 11:09 AM)dsldg2 Wrote:    Outlook 2010 which I use on both of my computers, one is win 10 home, the other is win 7 pro..
yesterday it stopped sending or receiving my Hotmail .co.uk account.
I can log into my Hotmail account from msn ok  so I can read and send from that. but why would both computers get the same problem at the same time    
I have changed no settings in Outlook..

Hi dsldge2, thanks for contacting the forum!

Please could you follow this article created by kb.wisc.edu on how to repair office 2010 on both systems: https://kb.wisc.edu/helpdesk/page.php?id=9344

RECdevicehelper

All rights and credit goes to creators and owners of  kb.wisc.edu for the article, I own nothing!

Hi thank you for the link,  I have followed the advise given
and, repaired office and also outlook which is a separate program on my computers. I even repaired outlook connector
but still both machines will send or receive my Hotmail.

Okay before we continue, did you know Hotmail is changed to Outlook.com? Could be old settings?

when did this change take place, outlook 2010 was working until yesterday 18th oct
do i have to change my account settings in outlook from @hotmail.co.uk to outlook.co.uk ?

[RichTech]

I don't think you need to.

I suggest, you remove your Outlook Profile. Then create a New One and after that, setup your Hotmail account account again like you did before and hopefully that should resolve your problem.

You don't need to worry about backing up your data as you are using an online sync account, which means all your emails, contacts, calender's , folders and etc will come back automatically.

You may also need to reinstall Hotmail Connector, here are the download links:
32-bit: https://www.microsoft.com/en-gb/download/details.aspx?id=24677
64-bit: https://www.microsoft.com/en-gb/download/details.aspx?id=21305

---

Also do you have second verification enabled on your account. If so you will need to create an app password! Check this article about second verification and app passwords: https://support.microsoft.com/en-gb/help/12409/microsoft-account-app-passwords-two-step-verification

[Timster]

Just for kicks download Thunderbird and use the same settings that you are using with Outlook to rule out a settings issue. That way you can also verify your email server is pushing your email.

[dsldg2]

(10-19-2016, 01:58 PM)RECdevicehelper Wrote:  I don't think you need to.

I suggest, you remove your Outlook Profile. Then create a New One and after that, setup your Hotmail account account again like you did before and hopefully that should resolve your problem.

You don't need to worry about backing up your data as you are using an online sync account, which means all your emails, contacts, calender's , folders and etc will come back automatically.

You may also need to reinstall Hotmail Connector, here are the download links:
32-bit: https://www.microsoft.com/en-gb/download/details.aspx?id=24677
64-bit: https://www.microsoft.com/en-gb/download/details.aspx?id=21305

---

Also do you have second verification enabled on your account. If so you will need to create an app password! Check this article about second verification and app passwords: https://support.microsoft.com/en-gb/help/12409/microsoft-account-app-passwords-two-step-verification

ok, I still am unable to access my Hotmail account from outlook 20010 .
so I clicked on add account, and used my gmail.com address.
this account will send and receive ok, so now I'm grinding my teeth .... lol...

[RichTech]

(10-19-2016, 09:26 PM)dsldg2 Wrote:  

(10-19-2016, 01:58 PM)RECdevicehelper Wrote:  I don't think you need to.

I suggest, you remove your Outlook Profile. Then create a New One and after that, setup your Hotmail account account again like you did before and hopefully that should resolve your problem.

You don't need to worry about backing up your data as you are using an online sync account, which means all your emails, contacts, calender's , folders and etc will come back automatically.

You may also need to reinstall Hotmail Connector, here are the download links:
32-bit: https://www.microsoft.com/en-gb/download/details.aspx?id=24677
64-bit: https://www.microsoft.com/en-gb/download/details.aspx?id=21305

---

Also do you have second verification enabled on your account. If so you will need to create an app password! Check this article about second verification and app passwords: https://support.microsoft.com/en-gb/help/12409/microsoft-account-app-passwords-two-step-verification

ok,  I still am unable to access my Hotmail account from outlook 20010 .
so I clicked on add account, and used my gmail.com address.
this account will send and receive ok, so now I'm grinding my teeth .... lol...

Okay have tried you every method I have provided and have you tried timster's method? Have you reinstalled Hotmail connector?

[dsldg2]

(10-19-2016, 09:28 PM)RECdevicehelper Wrote:  

(10-19-2016, 09:26 PM)dsldg2 Wrote:  

(10-19-2016, 01:58 PM)RECdevicehelper Wrote:  I don't think you need to.

I suggest, you remove your Outlook Profile. Then create a New One and after that, setup your Hotmail account account again like you did before and hopefully that should resolve your problem.

You don't need to worry about backing up your data as you are using an online sync account, which means all your emails, contacts, calender's , folders and etc will come back automatically.

You may also need to reinstall Hotmail Connector, here are the download links:
32-bit: https://www.microsoft.com/en-gb/download/details.aspx?id=24677
64-bit: https://www.microsoft.com/en-gb/download/details.aspx?id=21305

---

Also do you have second verification enabled on your account. If so you will need to create an app password! Check this article about second verification and app passwords: https://support.microsoft.com/en-gb/help/12409/microsoft-account-app-passwords-two-step-verification

ok,  I still am unable to access my Hotmail account from outlook 20010 .
so I clicked on add account, and used my gmail.com address.
this account will send and receive ok, so now I'm grinding my teeth .... lol...

Okay have tried you every method I have provided and have you tried timster's method? Have you reinstalled Hotmail connector?

yes I have uninstalled outlook connector, and then reinstalled it,
I can log on to hotmail and send to my gmail ok, and from gmail to hotmail. I'll try the Thunder
method tomorrow I'm worn out right now ...lol ..

[Compton]

I think what is happening your firewall is blocking incoming traffic to outlook are you using any firewall on your system be side windows firewall
its could also be internet connection problem or your Isp did something dodge

try this first    Repair Internet Connection Problems