Malware pops up

[WinXPto10]

i got this pops up
   

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can i close chrome with this taskkill?
and then i will scan with malwarebytes, avast, etc.

  malware.png (Size: 7.96 KB / Downloads: 129)

[RichTech]

Hi f23948,

This is a scam webiste and pop up. Do not call the toll number, otherwise the person will cause damage your system i.e lock you out of your system, infect your machine or corrupt your system files.


To resolve this issue, please follow the steps below:


1. First, open task manager and try to force  chrome to close. if not use taskkill, yes it works!


2. After you have forced your browser to close, please  run some scans just to make sure your system is clean from malware.

Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Install the progam and select update.
• Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
• Click the Scan tab, choose Threat Scan is checked and click Scan Now.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the Scan Log.
• At the bottom click Export and choose Text file.
  

Save the file to your desktop and include its content in your next reply.



HitmanPro

• Please download HitmanPro.
• Launch the program by double clicking on the icon. (Windows Vista/7 users right click on the HitmanPro icon and select run as administrator).
• Click on the next button. You must agree with the terms of EULA.
• Check the box beside "No, I only want to perform a one-time scan to check this computer".
• Click on the next button.
• The program will start to scan the computer. The scan will typically take no more than 2-3 minutes.
• When the scan is done click on drop-down menu of the found entries (if any) and choose - Apply to all => Ignore <= IMPORTANT!!!
• Click on the next button.
• Click on the "Export scan results to XML file".
• Save that file to your desktop and post in your next reply.
  
  

Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your desktop.

• Right-click on icon and select Run as Administrator to start the tool.
• Follow the prompts and click Scan.
• When finished, please click Clean.
• Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.
  
  Please include the contents of that file in your reply.
  

Fix with Junkware Removal Tool

Please download JRT by Malwarebytes and save the file to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on icon and select Run as Administrator to start the tool.
• Follow the prompts and let this process run uninterrupted.
• This scan can take a while, depending on your System specs.
• Upon completion, a log (JRT.txt) will open on your desktop.
  

Please include the contents of that file in your reply.

Do not forget to re-enable your previously switched off protection software!
Please also manually reboot your machine after this procedure.



Please include the contents of that file in your reply.





Please perform a scan with ESET Online Scan

§  open new browser tab



§  Click the  button.

§  Click on   button to download the ESET Smart Installer.
Save it to your Desktop.

o    Double click on  to start ESET Smart Installer.

§  Check "YES", and Tick "I accept the Terms of Use"

§  Click the  button.

§  Yes to User Account Control warning.

§  Enable detection of potentially unwanted applications.

§  Click Advanced settings and select the following:

o    Remove found threats

o    Scan Archives

o    Scan for potentially unsafe applications

o    Enable Anti-Stealth technology

§  ESET will then download updates for signature database, install itself, and begin scanning your computer. Please be patient as this can take some time.

§  When the scan completes, click List of Found Threats

§  Click Export toText File, and save the file to your desktop and name it EsetLog. Include the contents of this report in your next reply.

§  Put tick in Uninstall Application on close

§  Put tick in Delete Quarantined files

§  Click the Finish button.
[/quote]

Also reset google chrome!

Hope this helps!

RECdevicehelper

[Compton]

do you have any adblock extensions install it will help with lots pop up

[WinXPto10]

oh god it's a bummer! everytime when i click on URL link, empty search box, etc., the adware/advertisement keeps popping up, i am using Zorin! i am backup my videos and all other files
   

[Compton]

the question is how did you get the malware system? probably did go on dodgy site

now what will happen you will get a pop up which will inject malware onto your system

[WinXPto10]

also i tried close Chrome with task manager earlier and it gives me a error message "Access is denied" or something

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sorry for delay

it was a dodgy link can't tell give url address

[Compton]

you need to select OK open task manager select  processes
end all chrome.exe  process then run a scan with malwarebytes

   
   
 

[WinXPto10]

it's a bummer
i did clicked on ok about hours ago

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also i have uninstalled Malwarebytes about a months ago due to slow startup time

[RichTech]

OK, Malwarebytes shouldn't affect the startup times, it is probably the malware on your computer that is affecting the startup times. If you still can't force your browser to close, please download rkill, this will stop the process and allows you to run scans. Make sure you use a different browser to download it.



Please download and run one of the following tools, this will help allow our programs to run. (thanks to BleepingComputer.com)



There are 6 different versions of Rkill. Please try one at a time until one runs. 

Running Windows vista, 7 or 8 "right click and choose Run as Administrator" 

Say yes to prompt box.

1. rkill.exe Yes
2. rkill.com
3. rkill.scr
4. rkill.pif
5. WiNlOgOn.exe
6. uSeRiNiT.exe
   
   

If rkill doesn't stop chrome, I would suggest you force your computer to turn off by holding the power button down until your screen goes black, then run a different browser and follow my instructions in my last post.

After you have completed the steps

Please run the Chrome Cleanup Tool to remove any malware, software or anything that is stopping chrome working on your Windows PC.

[GuiltySpark]

I'm confused. One minute you're using Win8.1 then you say you're using Zorin, I'm lost.