computer freeze up on login sreen

[doogle74]

I have tried to log in in safe mode but it came back as my old account still and there is no where where I can change user from that page. If I let the computer start up normally it just goes to a black screen so no chance of signing in that way either.

[Compton]

ok create a Kaspersky Rescue Disk 10 then boot it up and run a scan remove any malware found

[RichTech]

(12-05-2016, 12:51 PM)Compton Wrote:  ok create a Kaspersky Rescue Disk 10 then  boot it up and run a scan remove any malware found

Yes,
doogle74, go back to my other post where I gave instructions on how to do that.

[doogle74]

Happy new year RECdevciehelper and Compton.

It has taken me long to get this done but I finally got my hands on another computer so that I could download the Kaspersky rescue disk 10. Now I am not sure if I have downloaded it properly or if I have to go into the command prompt to start up the disk but I have started up the computer the the USB key that has the file for Kaspersky and nothing has happened. I can still not get past my login when starting up the computer to access the files on the USB key.

[Compton]

did you write Kaspersky to the flash drive How to record Kaspersky Rescue Disk 10 to a USB device and boot a computer from it

[doogle74]

Ok on starting up the computer I pressed F2 but it came up with "Enter CURRENT Password." Do you know what this could be as I have never set a password to enter into the bios screen.

[Compton]

How to Get System Information for Diagnostics and Troubleshooting

[RichTech]

HOW TO FIND YOUR FULL SYSTEM SPECS USING SPECCY

[doogle74]

I have looked into the two threads you sent me but as far as I can gather I need to get into my computer to get this information. Which at this moment in time is not possible. I can only access F2 or F12 when starting up the computer or if I force the closure of my computer three times in a row I can get to advanced options. Is there a way of getting the information you need using any of these options?

[RichTech]

(01-18-2017, 06:13 PM)doogle74 Wrote:  I have looked into the two threads you sent me but as far as I can gather I need to get into my computer to get this information. Which at this moment in time is not possible. I can only access F2 or F12 when starting up the computer or if I force the closure of my computer three times in a row I can get to advanced options. Is there a way of getting the information you need using any of these options?

OK what is the manufacturer and model of your computer