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Acer aspire e15 e5-573g wifi not working
#1
Sad 
Hello everyone,

So recently, I had my laptop's motherboard repaired. The problem was that there was no display on the screen, even though the laptop's blue light was on. My laptop was out of warranty so I went to acer support store and they said that they cannot repair but only replace the whole motherboard with a new one and that was gonna be costly.. since the processor and everything comes inbuilt so it would cost very much. But they advised if I could get the motherboard repaired from somewhere else, like some friend. So, my uncle had this friend and he fixed the problem. He said that he put a new IC in the motherboard and that costed 1/4 th of what it would have cost total if I would have had to purchase a new motherboard.
So everything was fine, but then after the laptop was delivered by my uncle, we tried to boot the already installed OS i.e Windows 10 pro x64, but it showed some error so we formatted the partitions and everything and then created the partitions again and then installed windows 8.1 on c drive. We installed windows 8.1 because it's what we had at that moment. All other OSes iso files were in my pc which was also to be repaired (same IC problem).

Now, the os installed successfully, all drivers were getting installed (used ethernet cable to download drivers), but my wifi driver first had this yellow exclamation mark in device manager (Network Controller was the name with yellow exclamation mark). I have tried all the tricks, all the known and discoverable things or left no stone unturned to solve this problem but damn, everytime the BSOD flashes up when I try to install the wifi driver.

So, my wifi driver details are: - QCNFA435 (the sticker underneath laptop had this name i.e "this laptop has come with bluetooth and wifi....." message)
QCNFA435 i.e Qualcomm Atheros QCA9377 Wireless Network Adapter

I've tried to disable to wifi driver and install driver successfully in safe mode, but when I enable the driver, the BSOD reminds me that my life is still a disappointment, I've tried the killer gaming driver, drivers from acer's site, used many softwares, even purchased a external wifi usb and that gives a BSOD, too.

Also, I cannot install any of the Linux distro I've tried till now i.e Linux Mint, + I cannot install Windows 10 (it gets stuck at devices getting ready 12%), I did leave the laptop for 6 to 7 hours but nothing happened, I tried installing windows 10 and when it gets stuck at 12% devices getting ready, I rebooted the setup to repair computer --> Advanced options --> command prompt and then c: -- cd windows/system32/drivers and then del QCAmain10x64.sys.. but after reboot the setup shows files missing/ damaged and tells to reinstall windows 10. So yea, this method, too. I even tried Britec's method of slipstreaming drivers, but it cannot delete the default network driver in DISM GUI. It is locked.

So yes, believe me when I tell you, I've tried it all and now only thing that can help me is the original wifi driver that my laptop came with pre-installed. I googled and many people say that the default driver version was 4.0.1.137... that's when everything was working fine.

So I google this driver's name with QCA9377 name but there is no way available to download this driver.

So my request to you, if anyone (or your friend) has the same laptop or network card/ wifi adapter, please let me know. Please help me get the default OEM driver for this QCA9377/ QCNFA435 wifi adapter.

P.S. https://drivers.awdit.com/driver-download/513252/
Reply

#2
post bosd reports

how to post a blue screen report with WhoCrashed on the forum

how to post blue screen dump file on forum with bluescreenview

post system specs

How to Get System Information for Diagnostics and Troubleshooting
Reply

#3
here Rolleyes


Attached Files
.htm   WhoCrashedOutput.htm (Size: 10.41 KB / Downloads: 858)
.txt   bluescreenview.txt (Size: 5.37 KB / Downloads: 637)
.txt   msinfo32.txt (Size: 340.42 KB / Downloads: 929)
Reply

#4
test your memory you can use one of the 2 tutorials to test the memory
you will have to test one memory at a time

how to write memtest86 to a flash drive

How to test memory using Linux
Reply

#5
I downloaded the latest version i.e 7.1. When I booted from USB, it displayed the memtest screen and then after 10 seconds, it automatically started the test. The test is running now. So is that ok.. Since u told about testing one memory at a time, I was looking at the screen and in 10 seconds it automatically started...


Attached Files
.html   MemTest86-Report-20161202-223920.html (Size: 13.55 KB / Downloads: 775)
Reply

#6
if you have more one  memory install you will have to test one at a time
but I see from the memtest report you only have one memory installed

test your your hard drive how to check your hard drive health status with crystal disk info

how to check your hard drive health status with crystal disk info

what is the The serial number and SNID of laptop ?

you have many wireless driver I need  The serial number and SNID
to find what wireless card you are using

   
Reply

#7
(12-02-2016, 02:34 PM)whizkidraj Wrote:  Hello everyone,

So, my wifi driver details are: - QCNFA435 (the sticker underneath laptop had this name i.e "this laptop has come with bluetooth and wifi....." message)
QCNFA435 i.e Qualcomm Atheros QCA9377 Wireless Network Adapter



So I google this driver's name with QCA9377 name but there is no way available to download this driver.

So my request to you, if anyone (or your friend) has the same laptop or network card/ wifi adapter, please let me know. Please help me get the default OEM driver for this QCA9377/ QCNFA435 wifi adapter.

P.S. https://drivers.awdit.com/driver-download/513252/

(12-02-2016, 06:43 PM)Compton Wrote:  test your your hard drive how to check your hard drive health status with crystal disk info
Code:
----------------------------------------------------------------------------
CrystalDiskInfo 7.0.4 (C) 2008-2016 hiyohiyo
                               Crystal Dew World : https://crystalmark.info/
----------------------------------------------------------------------------

   OS : Windows 8.1 Pro [6.3 Build 9600] (x64)
 Date : 2016/12/02 22:02:16

-- Controller Map ----------------------------------------------------------
+ Standard SATA AHCI Controller [ATA]
  - WDC WD10JPVX-22JC3T0
  - HL-DT-ST DVDRAM GUC0N
- Microsoft Storage Spaces Controller [SCSI]

-- Disk List ---------------------------------------------------------------
(1) WDC WD10JPVX-22JC3T0 : 1000.2 GB [0/0/0, pd1] - wd

----------------------------------------------------------------------------
(1) WDC WD10JPVX-22JC3T0
----------------------------------------------------------------------------
          Model : WDC WD10JPVX-22JC3T0
       Firmware : 01.01A01
  Serial Number : WD-WX61A75AR80X
      Disk Size : 1000.2 GB (8.4/137.4/1000.2/1000.2)
    Buffer Size : 8192 KB
    Queue Depth : 32
   # of Sectors : 1953525168
  Rotation Rate : 5400 RPM
      Interface : Serial ATA
  Major Version : ACS-2
  Minor Version : ----
  Transfer Mode : SATA/600 | SATA/600
 Power On Hours : 741 hours
 Power On Count : 577 count
    Temperature : 36 C (96 F)
  Health Status : Good
       Features : S.M.A.R.T., APM, 48bit LBA, NCQ
      APM Level : 0060h [ON]
      AAM Level : ----
   Drive Letter : C:

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 200 200 _51 000000000000 Read Error Rate
03 183 179 _21 000000000710 Spin-Up Time
04 _94 _94 __0 0000000017BB Start/Stop Count
05 200 200 140 000000000000 Reallocated Sectors Count
07 200 200 __0 000000000000 Seek Error Rate
09 _99 _99 __0 0000000002E5 Power-On Hours
0A 100 100 __0 000000000000 Spin Retry Count
0B 100 100 __0 000000000000 Recalibration Retries
0C 100 100 __0 000000000241 Power Cycle Count
BF _75 _75 __0 000000000019 G-Sense Error Rate
C0 200 200 __0 00000000007C Power-off Retract Count
C1 196 196 __0 0000000037B7 Load/Unload Cycle Count
C2 111 _97 __0 000000000024 Temperature
C4 200 200 __0 000000000000 Reallocation Event Count
C5 200 200 __0 000000000000 Current Pending Sector Count
C6 100 253 __0 000000000000 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count
C8 100 253 __0 000000000000 Write Error Rate

-- IDENTIFY_DEVICE ---------------------------------------------------------
       0    1    2    3    4    5    6    7    8    9
000: 427A 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 2020 2020 2057 442D 5758 3631 4137 3541 5238 3058
020: 0000 4000 0000 3031 2E30 3141 3031 5744 4320 5744
030: 3130 4A50 5658 2D32 324A 4333 5430 2020 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 4000 2F00
050: 4001 0000 0000 0007 3FFF 0010 003F FC10 00FB 0100
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0000
070: 0000 0000 0000 0000 0000 001F FF0E 0006 004C 0040
080: 03FE 0000 746B 7D69 6123 7469 BC49 6123 407F 0062
090: 0062 0060 FFFE 0000 0000 0000 0000 0000 0000 0000
100: 6DB0 7470 0000 0000 0000 0000 6003 0000 5001 4EE2
110: B703 E3CB 0000 0000 0000 0000 0000 0000 0000 4018
120: 4018 0000 0000 0000 0000 0000 0000 0000 0029 0000
130: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
140: 0000 0000 0004 0000 0000 0000 0000 0000 0000 0000
150: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
160: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 7035 0000 0000 4000
210: 0000 0000 0000 0000 0000 0000 0000 1518 0000 0000
220: 0000 0000 103E 0000 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0001 1000 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 71A5

-- SMART_READ_DATA ---------------------------------------------------------
    +0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 2F 00 C8 C8 00 00 00 00 00 00 00 03 27
010: 00 B7 B3 10 07 00 00 00 00 00 04 32 00 5E 5E BB
020: 17 00 00 00 00 00 05 33 00 C8 C8 00 00 00 00 00
030: 00 00 07 2E 00 C8 C8 00 00 00 00 00 00 00 09 32
040: 00 63 63 E5 02 00 00 00 00 00 0A 32 00 64 64 00
050: 00 00 00 00 00 00 0B 32 00 64 64 00 00 00 00 00
060: 00 00 0C 32 00 64 64 41 02 00 00 00 00 00 BF 32
070: 00 4B 4B 19 00 00 00 00 00 00 C0 32 00 C8 C8 7C
080: 00 00 00 00 00 00 C1 32 00 C4 C4 B7 37 00 00 00
090: 00 00 C2 22 00 6F 61 24 00 00 00 00 00 00 C4 32
0A0: 00 C8 C8 00 00 00 00 00 00 00 C5 32 00 C8 C8 00
0B0: 00 00 00 00 00 00 C6 30 00 64 FD 00 00 00 00 00
0C0: 00 00 C7 32 00 C8 C8 00 00 00 00 00 00 00 C8 08
0D0: 00 64 FD 00 00 00 00 00 00 00 00 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 F4 47 01 7B
170: 03 00 01 00 02 CE 05 00 00 00 00 00 00 00 00 00
180: 00 00 01 04 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 68

-- SMART_READ_THRESHOLD ----------------------------------------------------
    +0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 33 C8 C8 C8 C8 00 00 00 00 00 00 03 15
010: 00 00 00 00 00 00 00 00 00 00 04 00 00 00 00 00
020: 00 00 00 00 00 00 05 8C 00 00 00 00 00 00 00 00
030: 00 00 07 00 C8 C8 C8 C8 00 00 00 00 00 00 09 00
040: 00 00 00 00 00 00 00 00 00 00 0A 00 00 00 00 00
050: 00 00 00 00 00 00 0B 00 00 00 00 00 00 00 00 00
060: 00 00 0C 00 00 00 00 00 00 00 00 00 00 00 BF 00
070: 00 00 00 00 00 00 00 00 00 00 C0 00 00 00 00 00
080: 00 00 00 00 00 00 C1 00 00 00 00 00 00 00 00 00
090: 00 00 C2 00 00 00 00 00 00 00 00 00 00 00 C4 00
0A0: 00 00 00 00 00 00 00 00 00 00 C5 00 00 00 00 00
0B0: 00 00 00 00 00 00 C6 00 00 00 00 00 00 00 00 00
0C0: 00 00 C7 00 00 00 00 00 00 00 00 00 00 00 C8 00
0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 BE

(12-02-2016, 06:43 PM)Compton Wrote:  what is the The serial number and SNID of laptop ?
Serial no. NXMVMSI032534226657600

SNID:- 53414090176


Attached Files Image(s)
   
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#8

Aspire E5-573G
Model Name: E5-573G|Part Number: NX.MVMSI.032



  1. select drivers
  2. select windows 8.1
  3. download and install Wireless LAN Driver (NFA435


   

   
Reply

#9
Seriously mate, this is the first thing that I did and I already mentioned it. After all these tests, u reply with just this solution. I already knew my hard drive, memory, all that was working fine but still I did that for u, so u would get all the info u need to. But seeing this reply, I think I'm just talking to some robot type of person who is reading a manual to me. 1st step, 2nd step, ...... I thought this is a forum so there would be many ppl who would read my thread and be there to help but I only see one person so far.
Reply

#10
ok let's get this clear you did not say that you tested your memory and hard drive
how on this earth would I know that you tested the hard drive and memory already I am not a mind reader
you said that you did reinstall the driver but you not say if you download and install it from the manufacturer website
people here take free time out of the day to give free support so I am sorry you will not have 101 persons giving support
I am not a robot type of person thank you Smile
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