Windows 10 DVD Drive missing

[iand]

hi there
I am having problems with dvd drive on windows 10
I have sent 2 attached files of the problem as a screen shot
In the hope you can find out how to help me fix this
thanks from ian

   
   

[smirk24]

Before we can help you any further we will need a little more in depth specs of your system. you can do this by going to the following site and downloading speccy at this link https://www.piriform.com/speccy/builds

step 1. Once you enter the link select download thats located underneath Speccy-Portable

   


step 2. Doing so will bring you to the following page once the page wait a few seconds for a box to display

   

step 3. yours may display different but its the same process so select ok

   

Step 4. once the file is downloaded select the folder on your taskbar then click on downloads

   

step 5. once your in the download folder right click on the spsetup zip file and select extract

   

step 6. extract the file to downloads by clicking on downloads and selecting ok

   

step 7. once you are back in your download folder you should see the 2 files below. what needs to be done next is opening the file after determining if your system is 32bit or 64bit

   

step 8. once speccy is open youll need to click on file located on the top left of the speccy software once the dropdown menu is displayed select publish snapshot

   

step 9 there will be a box displayed that gives you a check box and the option to select yes or no. choose yes

   

step 10. after doing step 9 you will displayed a box with a link which is what we need copy and pasted below

   

[Britec]

Yellow exclamation point on CD/DVD in Device Manager

1. Has the driver ever worked on Windows 10?
2. Try this good old tried and trusted fix:
   

Your CD or DVD drive is not recognized by Windows or other programs

[iand]

(02-08-2017, 11:49 AM)smirk24 Wrote:  Before we can help you any further we will need a little more in depth specs of your system. you can do this by going to the following site and downloading speccy at this link https://www.piriform.com/speccy/builds

step 1. Once you enter the link select download thats located underneath Speccy-Portable




step 2. Doing so will bring you to the following page once the page wait a few seconds for a box to display



step 3. yours may display different but its the same process so select ok



Step 4. once the file is downloaded select the folder on your taskbar then click on downloads



step 5. once your in the download folder right click on the spsetup zip file and select extract



step 6. extract the file to downloads by clicking on downloads and selecting ok



step 7. once you are back in your download folder you should see the 2 files below. what needs to be done next is opening the file after determining if your system is 32bit or 64bit



step 8. once speccy is open youll need to click on file located on the top left of the speccy software once the dropdown menu is displayed select publish snapshot



step 9 there will be a box displayed that gives you a check box and the option to select yes or no. choose yes



step 10. after doing step 9 you will displayed a box with a link which is what we need copy and pasted below

hi again sorry for the delay I am on holiday at this time so I can only get on for a short time each day hope you don't mind me doing this
anyaway here is the link you would like

https://speccy.piriform.com/results/6txBmlw53y0H0lidNwBNQ5a
from ian

---

(02-08-2017, 02:19 PM)Britec Wrote:  Yellow exclamation point on CD/DVD in Device Manager

1. Has the driver ever worked on Windows 10?
2. Try this good old tried and trusted fix:
   

Your CD or DVD drive is not recognized by Windows or other programs

hi britec
yes it was working until I installed a program I cannot remember what it was sorry to say
from ian

[Compton]

use system restore to go back in time to see if that will fix the problem

[iand]

(02-08-2017, 04:33 PM)Compton Wrote:  use system restore to go back in time to see if that will fix the problem

hi Compton
I did a system restore before I came on this also I uninstalled the drivers and disabled the dvd drive did a restart and searched for new hardware
and got the same result as now I don't know what else I could do so that's why I went on this forum for help
thanks just the same as you did not know what I have already tried to do
I am guessing that it something to do with the registry files but when I am not sure and I don't like touching it because in the past
I killed the os system and I had to reinstall everything on the hard drive I was very lucky I had not got a lot on the hard drive
when I had to do that
yes I have got a backup but it bit old by 3 months as the hard drive is getting nearly 75% full now and it takes over 18 hours to backup
I want to backup this drive when everything is working right again so I could be safe to go on holiday but it was not so I am using it now
on holiday and I can only go online for a short amount time each day
from ian

[Compton]

ok did you upgrade the computer to windows 10?

[iand]

(02-08-2017, 07:47 PM)Compton Wrote:  ok did you upgrade the computer to windows 10?

yes I have upgraded windows 7 to windows 10 back in October 2015 when it was free
anyway I done all the updates since that time anyway and it was working
after the latest updates a few days ago

I have put attached file msinfo32.txt which might help you and thanks for help in this matter
from ian

[Compton]

now I did go onto the TOSHIBA website must driver are compatible with the laptop

but not all of the them the CD/DVD is one of driver meaning you are using windows 10 generic driver

what I think happen is that windows 10 updates break the CD/DVD driver I know you  said it was working after you install the updates

but windows 10 is doing some major changes to the operating system which can break things

you can use system restore to restore the system before the updates to see if it will fix the problem but I think a better option

would be to do a repair install that way if you did a repair install and its not working we know its driver problem for sure

I would do the repair install when you are home that way you would have a stable internet connection

[GuiltySpark]

Navigate to Device Manager,

Select / Highlight Matshita Drive ( DVD/CD ),

Select Scan For Hardware Changes.

See if that removes the error.