Windows 10 DVD Drive missing

[Britec]

Did you go thought the list I put up?

[iand]

(02-09-2017, 03:24 PM)GuiltySpark Wrote:  Navigate to Device Manager,

Select / Highlight Matshita Drive ( DVD/CD ),

Select Scan For Hardware Changes.

See if that removes the error.

hi guiltyspark
sorry for the delay in writing back to you but I am on holiday at this time
I tried that and it is still the same
from ian

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(02-09-2017, 09:37 PM)Britec Wrote:  Did you go thought the list I put up?

hi britec
I believe I have done everything you told me and your friends aswell
but it is still not seeing it sorry to say
I am sorry I am causing this problem to you all
I really don't want to reinstall windows 10 as a new
as I will lost everything
I have tried the windows 10 upgrade which someone show me on youtube on this forum which I saw
before from britec which worked for some else I had a problem with on a different laptop which as sorted
and is working great so thanks for that
I am hoping someone might take control of this machine and sort it out
I also know that can be risk of someelse looking at my pc but I think it might be the only way
and thanks again for your help in this problem and I hope to get this problem fix
I will have laptop on at 15.00 on Friday as I should be at home by then with luck
if you can help me
from ian

[Partha]

Ideally, the link Brian provided should contain all the possible fixes. Did you uninstall the driver and check after restarting the PC?

[iand]

(02-10-2017, 03:01 AM)Partha Wrote:  Ideally, the link Brian  provided should contain all the possible fixes. Did you uninstall the driver and check after restarting the PC?

hi partha
yes I did an uninstall of the drivers on the cds drive
and did a restart of the laptop and got same messge
no dvd drive
from ian

[GuiltySpark]

Try installing the BluRay DVD player driver from here: http://www.mytoshiba.com.au/support/computers/satellite/l670/psk3ea-055017/download?os=25

Select the Win 10 version.

[iand]

(02-10-2017, 09:12 PM)GuiltySpark Wrote:  Try installing the BluRay DVD player driver from here: http://www.mytoshiba.com.au/support/computers/satellite/l670/psk3ea-055017/download?os=25

Select the Win 10 version.

sorry that did work

but I might have some thing which might help
on my friends on which is sort of the same as mine
has these files on his device manger listing under dvd player

cdrom.sys which I have also listed
tdcmpst.sys which I have also
but this is not list in the device manger
but it is in the windows/system32/drivers
which is this
GEARAspiWDM.sys
if that helps you out is I am guessing that is something which is missing somewhere which needs to loaded
sorry for the delay as I was on holiday at that the time and I am very busy on Saturday as well so if I don't reply that will be the reason behind it
I like thank everybody who is trying to fix my problem
from ian

[GuiltySpark]

I wouldn't have thought GEARAspiWDM.sys would have anything to do with it purely because it's used by iTunes and therefore should have no affect on the BD drive.

You may have to try Compton's suggestion of a repair install.

Before you do that though try uninstalling the drive and then shutting down the computer and physically removing the drive, then re-seating it and allow Windows to assign a driver to it or installing the Win 10 BD driver I posted earlier.

[Partha]

I would like you to change the drive letter of your DVD player and  check. If the issue persists, replace the existing data cable of the optical drive with a new one and check

[iand]

(02-11-2017, 12:28 AM)GuiltySpark Wrote:  I wouldn't have thought GEARAspiWDM.sys would have anything to do with it purely because it's used by iTunes and therefore should have no affect on the BD drive.

You may have to try Compton's suggestion of a repair install.

Before you do that though try uninstalling the drive and then shutting down the computer and physically removing the drive, then re-seating it and allow Windows to assign a driver to it or installing the Win 10 BD driver I posted earlier.

hi guiltyspark
well it looks like o will have to use a old backup and get it work that way as I done what you said about the drive and I removed the drivers from the hard drive which is for the blu ray and shut down the laptop and physically removed the drive started it up when finished I shut it down and put back blu ray drive which I works as it worked on my friends machine and I still got the same result sorry to say

I am still trying to think what else I can do as my friends one gives me the same result so it has to be software issue as it sees a fault in the device manger

[GuiltySpark]

Try downloading this Linux live disc (unfinished but not important) and creating a bootable USB.

Boot into it (it is not installable) and see if it picks up the BD drive, if it does then you know there is an issue with Win10.

https://tgigeeks.boards.net/thread/1400/new-atlemos-13-alpha