Still Infected

[Britec]

Step 1


Please download AdwCleaner (by Xplode) and save it to your Desktop

• Right-click on AdwCleaner.exe and Run as administrator.
  
• Click Scan. (AdwCleaner will now scan for Adware.)
  
  
• Once scan finishes, click Clean, now follow the on screen prompts.
  
  
• Your computer should now reboot.
  
  
• A log file will automatically open. Please Copy and Paste when you replay in your next post.
  
  
  

Note: The log can also be found in here: C:\AdwCleaner\


Step 2


Junkware-Removal-Tool
 
 Please download Junkware Removal Tool to your desktop.


§  Right click JRT.exe and select "Run as Administrator".


§  Important: If you get warning from Antivirus please disable your protection  until we are finished with scans this will avoid any potential conflicts.


§  A black Prompt Box should open, press enter key to start scanning your system.


§  Please be patient as this can take a while to complete.


§  Once complete a log file called JRT.txt is saved to your desktop, this will automatically open.

§  please copy contents of JRT.txt into your next post.


Step 3


 Reset Google Chrome to Default settings

1. Open Google Chrome
2. Go to the    in the right top corner
3. Select Settings
   
   
4. Scroll down to the end of the page, search for + Show advanced settings
   
   
5. Scroll down to end of the page and click Reset browser settings button
   
   
6. Click Reset once more
   

Step 4


Please perform a scan with ESET Online Scan

• Open new browser tab
• Click the 
   button.
• Click on   button to download the ESET Smart Installer.
• Save it to your Desktop.
• Double click on  to start ESET Smart Installer.
• Check ”YES“, and Tick ”I accept the Terms of Use“
• Click the  button.
• Yes to User Account Control warning.
• Enable detection of potentially unwanted applications.
• Click Advanced settings and select the following:
• Remove found threats
• Scan Archives
• Scan for potentially unsafe applications
• Enable Anti-Stealth technology
• ESET will then download updates for signature database, install itself, and begin scanning your computer. Please be patient as this can take some time.
• When the scan completes, click List of Found Threats
• Click Export toText File, and save the file to your desktop and name it EsetLog. (optional)
• Put tick in Uninstall Application on close
• Put tick in Delete Quarantined files
• Click the Finish button.