Hi Britec ,I scaned twice , one off and the secon online , he said congratulations , no cleanup is required .
When starting he said three partitions were empty .
If you think I'm clean , I am very greatefull , I'll tel all my frinds about your Tech Support Forum .
And now the Pay Pall thing .
12-10-2014, 08:15 PM (This post was last modified: 12-10-2014, 08:15 PM by Britec.)
Well that's good news Bea, rootkits can be a nightmare to remove. But as long as you clean them after scan, you should be OK.
You might want to upgrade to a newer version of Windows at some point.
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We have other PC's on W7 and an ogly W8 on tablet , but some old progs only work on 2 XP pc's , till we find a solusion all we can do is good protection and your forum .
Please check on PayPal beatriz _alma , let me know if it worked .
Thank you for encouraging me to do what is needed
I'm sure we will ask you often for help , my husband receives all kind of threads on mails and website.
12-10-2014, 09:55 PM (This post was last modified: 12-11-2014, 02:53 PM by Britec.)
Thanks for the donation Beatriz.
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Quote:Hi Britec my case was close so I did not know how to ask 2 questions .
Q1 Why did two programs find a suspisios or midium thread ,and the TDSS and MWBrootkits did not find anything ?
Q2 , if I have another thread how do I post it , on the welcome page was easy , but now I don't know how.
Thanks .
Gr Bea
You can post here Bea, I have opened it again.
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[*]Double click on NPE.exe to start the tool. Vista, Windows 7/8/8.1right click, select "Run as Administrator" accept UAC.
Accept EULA.
Norton Power Eraser will check for the latest updates.
Now select "Scan for Risks" button.
To perform a Rootkit scan, select "Restart"
Rootkit scan preparations, it will then Reboot the system.
Norton Power Eraser will now restart and check for update, do nothing and be patient.
System scan will now start, do nothing and be patient.
If infections are found a list will be produced, make sure to check-mark "Create System Restore Point" then select "Fix Now" if nothing is found select "Exit" to close out the tool.
To "Remove infections from computer" the system will need to restart, select Restart Now
Select "Locate Log" attach to next reply. Select "Done" all done.
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12-11-2014, 06:09 PM (This post was last modified: 12-11-2014, 08:01 PM by Beatriz Alma.)
I'm going to download now , scary .
Thx
The download went automatic to c:\Temp , does not give me a choice , do I have to move it to the desctop ?
Britec , something wil not allow me to install it , I downloaded , went to temp , I dubble click ,
A red button appears and says :
Application mistake
The exception unknow software (0xc000001d) appeart in the application op location 0x004d7ac6.
Click OK to end the program .
Click Cancel to to search for mistakes in the program .
I clicked first one and the the other , nothing happened.
I copied the exe to the desctop , and said exactlly the same thing .
I will try to download in another PC , and copy from flash to the desctop .
If you have not used the Norton Power Eraser tool yet, try it first to target deeply embedded threats that your traditional virus scanning may have missed.
Click Download Now, above
On the File Download dialog, click Save.
Select the location to where you want the file saved, and click Save.
Go to the location of the downloaded file and double-click the NBRT Retail Downloader icon.
If you get a prompt asking you to confirm that you want to run the file, click Run to continue with the download process.
Once the download completes, the Norton Bootable Recovery Tool wizard starts automatically.
Important: Your computer must support USB booting for the Norton Bootable Recovery Tool to run on a USB device.
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