Follow up Load Language Filed-Farber Scan report

[cdiana]

Hi Compton,

After uninstalling Kaspersky, NPE started to scan!! Attached are the files. I then did the SFC scan and it did not find any integrity violations.  When I tried the Clean boot, the machine seemed a little faster, but then after a few more reboots and startups thereafter, it seemed to be a little slow again (I guess it being an older machine doesn't help). When it starts it takes sometime to see the Dell logo,and then to the login.   Oh, should I still run Kaspersky Rescue Disk.  I got a hold of windows 10 machine that I can create one.

Thank you

[Compton]

I hold off  Kaspersky Rescue Disk. for now  

Please perform a scan with ESET Online Scan

§  open new browser tab



§  Click the  button.

§  Click on   button to download the ESET Smart Installer.
Save it to your Desktop.

o    Double click on  to start ESET Smart Installer.

§  Check "YES", and Tick "I accept the Terms of Use"

§  Click the  button.

§  Yes to User Account Control warning.

§  Enable detection of potentially unwanted applications.

§  Click Advanced settings and select the following:

o    Remove found threats

o    Scan Archives

o    Scan for potentially unsafe applications

o    Enable Anti-Stealth technology

§  ESET will then download updates for signature database, install itself, and begin scanning your computer. Please be patient as this can take some time.

§  When the scan completes, click List of Found Threats

§  Click Export toText File, and save the file to your desktop and name it EsetLog. Include the contents of this report in your next reply.

§  Put tick in Uninstall Application on close

§  Put tick in Delete Quarantined files

§  Click the Finish button.



run panda cloud cleaner

post system specs

How to Get System Information for Diagnostics and Troubleshooting

[cdiana]

Hi Compton,

Attached is log file from Eset, and the system spec file.

Thank you

Cdiana

[Compton]

I think one of reason you have slow startup besides malware is that  2 GB memory is pretty low

even with malware being clean off the system with 2GB memory it would startup slow

after having system clean up from malware I would upgrade the memory

even with a memory upgrade windows 10 may still work with that CPU

this should help with startup time somewhat how to speed up your computer boot time

run a scan with panda cloud cleaner

[cdiana]

Hi Compton,

I ran Panda as you recommended in previous thread and clean I had the program cleaned what was found. I will run msconfig next. Have we ran the gamut on this one? I am thinking of cleaning the fans and GPU before I return it to the owner this coming Thursday. Would the system run on 4 Gigs? I am learning a whole lot about cleaning malware.

Thank you so much for all your help.

cdiana

[Compton]

yes 4GB of memory will make an improvement on the system

cleaning the CPU  fans  heatsink & GPU is always good before you return ower or client

but you will have to disassemble the laptop to correctly do so if you not comfortable doing that it better

not  to clean CPU fan & GPU





Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Install the progam and select update.
• Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
• Click the Scan tab, choose Threat Scan is checked and click Scan Now.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the Scan Log.
• At the bottom click Export and choose Text file.
  

Save the file to your desktop and include its content in your next reply.





 Please Download Emsisoft Emergency Kit to your desktop.

·         Please double click EmsisoftEmergencyKit.exe this will install Emsisoft Emergency Kit
·         Next  choose Extract it will put program in C:\EEK
·         Navigate to C:\EEK then click "Start Emergency Kit Scanner .exe"
·         Click Yes to User Account Control (UAC)
·         Click Yes to Update Signature Definitions  
·         Now click " Smart Scan "and select Yes" to "Detect Potently Unwanted Programs (PuPs) "
·         Click Delete Selected  then click View Report and save as EEK.log.  
·         Click Finish and post EEK.log on next post.

[cdiana]

Hello Compton,

Attached are log files for Malwarebytes and EEK.


cdiana

[Compton]

KasperskyVirus Removal Tool


download KasperskyVirus Removal Tool run KVRT.exe as administrator
accept end user License Agreement
select Scan now
after scan complated select report
take a Take screenshot using Snipping Tool
post on forum

[cdiana]

Good day Compton,

Here are screenshots of Kaspersky Virus Removal Tool results.

cdiana

[Compton]

ok, how is the system working in general?


Scan with Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool x64 and save it to your Desktop.

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• When the tool opens click Yes to disclaimer.
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
  

Please copy and paste their content into your next reply.