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HP - PAVILION P6-2003W RUNNING WINDOWS 10, 1803 – SHUTDOWN PROBLEM
#1
(Hi Brian; I’m the guy that suggested in the YouTube comments about the watermark on your videos being just a tad oversized a couple of weeks or so ago – thanks for fixing it, it looks much better now!) ?

PC Equipment:
• AMD E2-3200 APU Dual-core Processor w/ Radeon HD Graphics
• 1TB Western Digital WDC WD 10EZEX-08WN4A0 HDD (Primary drive)
• 4TB Seagate Barracuda ST4000DM005-2DP166 HDD (Media-only drive)
• 20” HP 2011x LED Backlit Monitor
• AMD Radeon HD 6450 HDMI Output (AMD Hi-Def Audio Device Sound Card)
• Altec Lansing AVS300 2.1 Computer Speakers (set 3)
• Realtek High Definition Audio
• AnvSoft Virtual Sound Device
• Logitech HD Webcam C270
• HP DVD-RAM GH80N
• Stock Keyboard and Mouse
• Brother DCP L2540DW series Ethernet Printer

Problem:
This is a PC that was originally a Windows 7 system, but I updated it to Windows 10 the very first hour after the new operating system became available (I’m a Windows Insider, so I got a priority download key), and it has been working absolutely wonderfully until about 4 or 5 months ago.

At that time I started noticing that when I tried to shut down the computer normally, using the “Windows Button/Power/Shut down” link, my PC monitor shows Windows going through the normal shutdown sequence, and after it completes, the monitor power indicator light changes color, indicating it has gone into standby, and letting me know indeed that the PC has shut-down. I can also audibly hear the hard-drives shut down; but however, the CPU, Power Supply, and Case Cooling Fans all three continue to run, as well as the power indicator-light on the front of the desktop continues to show power is on, resulting in the only way of shutting off the PC completely being to hold down the power button for about five seconds, then everything turns off. **Note: I never hold down the button to turn off the PC as the main means of powering down; I only do so during normal shut-down, several seconds after I hear the hard-drives turn off.**

(FYI: There is a video on YouTube (not mine) at " https://www.youtube.com/watch?v=v3uulzhnpgg " that shows exactly what is happening with my PC, except the particular PC on the video has a Windows 7 OS rather than Windows 10.)

Also; sometimes when the power goes off overnight (brief power outage I suppose – but perhaps could be some other problem…)

What I’ve tried:
1) Disabling “Fast Startup” and trying normal shut-down (Windows button…) > no help
2) Disconnecting the 2nd hard-drive (4TB) and trying normal shut-down > no help
3) Disconnecting the AMD sound card and trying normal shut-down > no help
4) Disconnecting the DVD-RW drive and tried normal shut-down > no help
5) Left both of the above disconnected and tried normal shut-down > no help
6) Checking the power supply for blown capacitors > all appear ok, no bulging
7) Trying CHKDSK and SFC commands in an attempt to verify whether it may be a software issue > no help
8) Reinstalling Windows 10, nothing extra installed, and trying normal shut-down > no help
9) I’ve also tried different combinations of USB connections, plugging devices into different slots > no help
10) Called Microsoft to see if they’ve ever encountered this situation, but it led down a dead-end street and they advised I check for a BIOS update from the device manufacturer (HP), but alas > no help
11) Leaving the device off and unplugged for several days > no help.

So, I am at a complete loss from this juncture, and any help you could offer would be very much appreciated. I have used several of your remedi9es and suggestions from other PC issues I have encountered, not just with my and my families’ PCs, but also friends and acquaintances; so I know if there’s any way of rectifying this situation I am encountering, you would be the person to get it done.

Thank you for your time and attention.

Sincerely,
Michael
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#2
I would say its the power supply or the motherboard given age of the computer
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#3
That's what I was thinking also, sorry to say...

I just found found an awesome deal on eBay for a brand-new replacement motherboard that is an exact duplicate match to the one I'm using now (free shipping also - always a plus!). And since replacement power supplies are usually pretty cheap as well, I figured I would go the route of replacing the MB first (gives me at least a few more years before having to purchase a new system), and if it turns out not to be the MB, then I will go ahead and replace the PS.

And if it turns out not to be either one, I'll be back here to let you know, and we'll have to try exorcising an obviously demon-possessed computer!!! Smile

(Know any good priests? - hehe!)

Thanks for your help - much appreciated.
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#4
I was wondering if it is worst putting any more money into that system

after looking at specs it may just worst it will run windows 10 ok
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#5
Try resetting BIOS to default settings

Try flashing the BIOS

Try clearing CMOS

If you have reinstalled windows and it still happens I would say its a possible hardware issue.
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#6
OK:
1.) I tried resetting the BIOS to factory settings - no luck.
2.) I am unable to flash the BIOS because according to the HP website, there is not a newer BIOS available for my PC - no luck.
3.) I tried clearing the CMOS the same way I tried resetting the BIOS to factory settings: by entering the BIOS setup utility and choosing Reset BIOS Settings to their factory default levels - no luck.

Resetting Windows - no luck.

As for your suggestion about the hardware issue:
1:) I replaced the motherboard with a brand new, never used one that was a revision number higher than my original (original was rev. 2, new one is rev. 3):  ... no help.
   - Manufacturer's motherboard name: Pegatron 2ACF
   - Motherboard name: AAHD2-HY
   - HP/Compaq name: Holly
2:) I have been using 2 4GB mismatched memory sticks for years with the old mb, so I replaced them with a matched set of Kingston 4GB sticks (8GB total) ... no help
3:) A friend of mine that has worked as a computer technical support specialist for several years, brought over a power supply unit that was powerful enough for my PC and swapped it for my original power supply ... no help.
4:) As an experiment, the computer-tech mentioned above also removed the PCI after-market AMD / ATI Radeon HD 6450 graphics card that he had given me a couple of years ago ... no help
5:) And for the record, I even replaced the optical drive unit a few months ago because the old one had stopped reading disks; the new one works fine. Disconnected it as an experiment ... no help.

So at this point I am completely at a loss. I basically now have a brand-new tower; although some of the electronic components (IC chips, resistors, capacitors, etc) may be a little dated, the computer is fast as greased lightning with Windows 10 installed and gives me no other problems whatsoever. So other than this shut-down issue (which I can live with having to shut-down manually if I have to, but would rather not if at all possible), I would be almost willing to put it up against just about anything brand new in the way a mid-range, brand new similar unit.

But that's why I came to you Brian; because I have been watching your videos religiously for about 3-4 years now, and of course am a subscriber. So if there's anybody who could figure it out, I know it would be you. So if you do finally figure it out, that's great; and if you don't, I can live with it, so don't let it bother you.

Many, many thanks ahead of time to you and all of the mods who have been attempting to help me with this; it is very much appreciated.

Sincerely,
Michael D.
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#7
update all driver on the system using  snippy driver

make sure you create a restore point first



  1. ok download  snippy driver  SDI Lite
  2. https://sdi-tool.org/download/
  3. run snippy driver
  4. select download indexes  only for this PC

    [Image: attachment.php?aid=3779]
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#8
(09-13-2018, 12:21 PM)Compton Wrote:  update all driver on the system using  snippy driver

make sure you create a restore point first



  1. ok download  snippy driver  SDI Lite
  2. https://sdi-tool.org/download/
  3. run snippy driver
  4. select download indexes  only for this PC

    [Image: attachment.php?aid=3779]

---------------------------------------------------------------------
Ok - I downloaded Snippy Driver and followed all of your instructions (Created a Restore Point, Ran Snippy Driver, Selected "Download indexes only for this PC".

There was a newer version of my AMD Radeon Graphics Driver, as well as the SDA Controller Driver, but that was it. --- I'm sorry, but the PC is still doing the same thing; the fans keep running after I click the Windows button and choose "Shut Down" - and then I have to manually press the Power Button for about 5 seconds to get the PC to shut down completely.

I was really hoping your "Snippy Driver" suggestion would work...

So, where do we go from here? Remember: This PC has a brand new (never used) motherboard, brand new HDD's, refurbished optical drive that works great, brand new matching set of 4GB (8GB total) Kingston memory sticks. All USB and card reader slots work like brand new. All peripherals are also giving me no problems (ethernet printer, keyboard, mouse, dual-monitors). --- The only part that hasn't been replaced is the PSU, but the computer technician friend of mine brought over a replacement PSU that was just a tad newer, but the PC still did the same thing.

I would LOVE to set this computer on a table somewhere and let you all "have at it" until we all figured it out. --- I have NEVER been this baffled before; especially after essentially building whole new PC...

Anxiously looking forward to your reply. And thanks! Smile
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#9
this probably a long shot but with windows 10 you just never know

let try shutting down windows 10 a different way because you said  fans keep running after I click the Windows button and choose "Shut Down


let create a bat file


open notepad

copy & paste into notepad

Code:
shutdown /s /f /t 0

select file save as

shutdown .bat



then select on the bat file check to see how windows will shutdown
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#10
Sue: A command window opened up and the batch file went into a continuous loop. I even tried playing around with the switches a little, but to no avail. -- This is perhaps the most baffling problem I have ever encountered on a pc; and I have fixed quite a few for friends and old ladies that live in the senior living center across the parking lot from my apartment.

Thanks for trying... I eagerly await your next suggestion.
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