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Xbox Windows 10 Wireless Controller - Not Working
#11
Hi

Sorry I read it wrong, here you go

USB\ASMEDIAROOT_Hub&VID1B21&PID2142&VER01165401
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#12
are you using a Dell computer?
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#13
Hi

No not DELL, my PC details below

Summary
Operating System
Windows 10 Home 64-bit
CPU
Intel Core i7 7700K @ 4.20GHz 29 °C
Kaby Lake 14nm Technology
RAM
16.0GB Dual-Channel Corsair @ 1236MHz (16-16-16-39)
Motherboard
ASUSTeK COMPUTER INC. MAXIMUS IX HERO (LGA1151) 18 °C
Graphics
SAMSUNG (3840x2160@30Hz)
C24F390 (3840x2160@60Hz)
4095MB NVIDIA GeForce GTX 1080 (EVGA) 26 °C
Storage
465GB Maxtor STM3500418AS (SATA ) 20 °C
931GB Seagate ST1000LX015-1U7172 (SATA ) 18 °C
447GB KINGSTON SV300S37A480G (SATA-2 (SSD)) 19 °C
4657GB Seagate BUP BK SCSI Disk Device (USB (SATA) ) 21 °C
2794GB TOSHIBA External USB 3.0 USB Device (USB (SATA) ) 20 °C
Optical Drives
No optical disk drives detected
Audio
Realtek High Definition Audio
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#14
ok download and install ASUS ROG Maximus IX Hero ASMedia USB 3.1 Driver 1.16.38.1

https://drivers.softpedia.com/get/MOTHERBOARD/Intel/ASUS-ROG-Maximus-IX-Hero-ASMedia-USB-3-1-Driver-1-16-38-1.shtml

please make retore before doing it  
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#15
Hi

Thats got rid of "Unknown Device" problem, but still seem to have "Run Time Error"

Details from Event Viewer

Faulting application name: XBoxStat.exe, version: 1.20.146.0, time stamp: 0x4ac3f515
Faulting module name: XBoxStat.exe, version: 1.20.146.0, time stamp: 0x4ac3f515
Exception code: 0x40000015
Fault offset: 0x000000000002385e
Faulting process ID: 0x3260
Faulting application start time: 0x01d4d850d4dfc5d3
Faulting application path: C:\Program Files\Microsoft Xbox 360 Accessories\XBoxStat.exe
Faulting module path: C:\Program Files\Microsoft Xbox 360 Accessories\XBoxStat.exe
Report ID: 2cdfd1f6-5e73-4c24-bdaf-369a6b374cdf
Faulting package full name:
Faulting package-relative application ID:
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#16
Perform SFC scan



Click 'Start' > Type cmd in the search field > Right-click the command prompt at the top of the list and select 'Run as Administrator'
Inside the command prompt, type sfc /scannow > Press 'Enter'
4. Reboot and test.
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#17
Hi

I have tried that, and still got the error, I then tried unistalling/installing the Xbox program which was
in the error report, althought thats seen to have resovled the Run Time error, the Wireless controller
just dosent work, well partly.

The wired controller continues to work fine if I plug it in...

Could it be the controller?
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#18
do a clean boot then check to see if its working https://briteccomputers.co.uk/forum/showthread.php?tid=4906&pid=32739#pid32739

we can try a few things before saying its the controller

did sfc /scannow find any corruption?
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#19
Hi

Well its got into a bit more of a headache, I think problem has come from faultly SSD, when I to msconfig
to boot in Selective mode, oddly it was always set. So I booting back in normal mode, but just kept getting a blue screen, and was
unable to revert, I tried to repair start with recovery disc, without luck

I then took the SSD and loaded externally on to my other PC, just to see, but it was unable to read it, so decided to format
it and start from a fresh drive and reinstall from the backup, but it wouldnt do that either.

So my conclusion was it must be faulty.... wrongly or rightly

So I have ordered a new SSD, which comes Friday

I will update you, once I get the new SSD installed

Thank you for all your time and help
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#20
Just to add my input, I have to do this every time there is a major 'feature' update to windows 10 I have to go the unknown device and install drivers from a known place on my computer see attached pic. Its the sort of thing yuo might not have tried as maybe, like me, you wouldnt believe win 10 could sort it itself

I never ever thought this would work but it does make some sense that the drivers for this xbox product already exist in windows 10


Attached Files Thumbnail(s)
   
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