BSOD on a computer with an integrated Intel video cardApplies to:
Kaspersky Anti-Virus for Windows Workstations version 6.0.4.x
Kaspersky Anti-Virus 6.0 for Windows Workstations v. 6.0.3.x
Kaspersky Anti-Virus 6.0 SOS
Kaspersky Anti-Virus for Windows Servers version 6.0.4.x
Kaspersky Anti-Virus 6.0 for Windows Servers v. 6.0.3.xDescriptionA BSOD may occur on a computer with an integrated Intel video card that has Kaspersky Anti-Virus installed.
The following message is displayed:UNEXPECTED_KERNEL_MODE_TRAP.
Technical information:
*** STOP: 0x0000007F (0x00000008, 0x00000000, 0x00000000, 0x00000000).
On 64 bit operating systems, BSOD message will have longer numerical values: *** STOP: 0x0000007F (0x0000000000000008,...).
This situation may occur on both, workstations and servers.
ReasonThis situation may be caused by a stack overflow in OS kernel at the moment of providing resources to the video driver.
SolutionWe recommend updating integrated Intel video card drivers to solve this problem. The following link can help, e.g.:
Go to Intel website to download a video driver
