How to create a report file using GetSysteminfo utility

How to create a report file using GetSysteminfo utility

Information in this article applies to all Kaspersky Lab applications for Microsoft Windows operating systems

After installing a Kaspersky Lab product, MS Windows may "blue screen" or freeze, e.g. while booting or when executing some task. It might be a conflict between the software you have installed or some drivers and a Kaspersky Lab product. If such a problem arises, Kaspersky Lab Technical Support should receive a GetSystemInfo utility report.

There are two versions of the utility GetSystemInfo. Select the one correpsonding to the OS installed on the problematic computer:

Windows Server 2008 | 2003 Server | Vista | XP Professional | 7
2000 Workstations | 2000 Server | NT | ME | 98

How to generate a GetSystemInfo utility report under Windows XP, Vista, 7, 2003 Server and 2008 Server:

download the archive GetSystemInfo4.zip [ZIP, 202KB] from the Kaspersky Lab server;
unpack the archive GetSystemInfo4.zip using an archiver (WinZip, for example);
a file named GetSystemInfo4.exe will be unpacked;
you can download the file GetSystemInfo4.exe [EXE, 598KB] in an unarchived form if it suits you better;
run GetSystemInfo4.exe on a problematic computer;
click I agree in the window End User License Agreement for GetSystemInfo;

click the button Create report in the right part of the window;

wait until the utility work is over.

You can run the utility GetSystemInfo from the command line using the following switches:

/quiet - run without dialogue boxes; the utility will automatically create a default log;
/qr - utility system tray icon only; the utility will automatically create a default log;
/qn - no GUI and utility system tray icon;�the utility will automatically create a default log;
/path - utility log folder (created on the desktop, by default);
/l - log detail level:

1 - Minimum
2 - Recommended (default)
3 - Maximum

Example: GetSystemInfo4.exe /qn /path="C:/reports" /l=3

If you have direct access to the Internet, the application will close automatically and a web-page with your GetSystemInfo report will open in your default Internet browser. The page address will be copied to clipboard. You can add the report address to the request to HelpDesk by pressing the combination of keys on the keyboard Ctrl+V.

Information If you connect to the Internet via a proxy-server, the report will be uploaded onto the server and the message will be displayed informing that an error occurred when uploading to GSI server.

Click Cancel
close the window with the message suggesting to manually upload the file from your browser and click OK

Attach the created file (with the default name GetSystemInfo_<USER>_YYYY_MM_DD.zip) to the HelpDesk form.

Useful references:

How to generate a GetSystemInfo 3.0 report via Kaspersky Administration Kit 8.0

Useful references

How to generate a GetSystemInfo 3.0 report via Kaspersky Administration Kit 8.0

How to generate a GetSystemInfo utility report under Windows 98, ME, NT, 2000 and 2000 Server:

download the archive GetSysteminfo.zip [ZIP, 145KB] from our server;
unpack the archive GetSystemInfo.zip using an archiver (WinZip, for example);
a file named GetSystemInfo.exe will be unpacked;
you can download the file GetSystemInfo.exe [EXE, 325KB] in an unarchived form if it suits you better;
run GetSystemInfo.exe on a problematic computer;
click the button Save.

wait till the end of utility work process

Attach this file with the default name sysinfo.txt to HelpDesk with the description of the installation problem.
The GetSystemInfo utility can be launched from the command line with the following keys:

/s - this key launches the GetSystemInfo utility in 'silent mode': in this case the process of report creation is not displayed on the screen.
/r=[path and/or name of the report file] - the key launches the utility and allows to specify the folder in which the final report file will be saved, and to define the file name (if the name is not defined yet) (e.g. getsysteminfo.exe /r=c:\report.txt, the report file will be created in the root directory of the disk C with the name report.txt).
/NB - this key is used together with the key /r. if these keys are used the name of the final report file will contain NetBIOS of your computer (e.g. getsysteminfo.exe /r=c:\ /NB , as a result the report file of the utility will be created in the root directory of the disk C with the name of the kind [NetBIOS computer name].txt)
/IP - this key is used together with the key /r. if these keys are used the name of the final report file will contain the IP-address of your computer (e.g. getsysteminfo.exe /r=c:\ /IP, as a result the report file of the utility will be created in the root directory of the disk C with the name of the kind [IP address of your computer].txt)

Information If the Proactive defense component Enable Registry Guard module is enabled in Kaspersky Lab product version 7.0, the following message may be displayed when the GetSystemInfo utility is in progress:

Click the Allow button.

Information If in Kaspersky Anti-Virus version 7.0 Application Activity analyzer is enabled for the Proactive Defense component the following message might be displayed during work of the GetSystemInfo utility:

In this case activate the option Apply to all and click the Skip button.

Warning In the web-form HelpDesk do not forget to give detailed description of the problem, actions to be taken in order to reproduce the problem.

Information in the HelpDesk form give the detailed description of your problem and the actions to perform to reproduce the problem.

Information After you have filled in the HelpDesk form, you can choose one of three variants how to attach a file to the form:

Upload of your files via web-form: you can attach the necessary files to the message using this web-form.
Upload your files on Kaspersky Lab's FTP server manually: you can attach the necessary files to your message by uploading them on the Kaspersky Lab's FTP server in the folder with the name of your request number.