Welcome to Britec Computers Tech Forum
Virus/Trojan/Spyware Removal Help
Please remember that you must be a member of my Youtube channel to receive helphttp://www.youtube.com/user/Britec09 * DO NOT FIX ANY ENTRIES OR DELETE ANY FILES YOURSELF. Do not run any specialized tools that you see being used in other threads without direct supervision from one of our trained analysts. Be advised that running any specialized tools not listed in this topic, on your own, is done solely at your own risk
* It is also this forum's policy that we only address users with a legal copy of Windows. If during the course of a fix it is determined that the copy is not legal, we must stop the cleansing process.
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How Soon Can I Expect Help?
=============================Please be considerate of the fact that the people helping you are all volunteers, and in many cases usually have a job and family, and a limited amount of time to help, and therefore can only do so much. Also please note that there are many more people in need of assistance than there are trained staff members who may assist. Patience for this free assistance is required. If there is an immediate need, please take the machine to a local technician shop.
If no one has replied to your thread within
72hrs after you posted, please reply in your thread with the words "
BUMP, please" to move it forward. Do
NOT bump the thread unless 72 hours has passed. We try to work from oldest to newest posts so your wait will be longer if you bump it forward before the 72 hours is up. When looking threads to respond to, we look for threads with 0 reply, or 1 reply. If you bump, or add a post prior to the 72 hrs, your thread is highly likely to be overlooked by our queuing methods.
Additionally, do not bump more than once. If you do, it may appear as though the thread is being handled, and it may be overlooked. Early bump posts will be deleted.
NOTE: We are aware that users sometimes seek help from several Forums at the same time. Unfortunately, this can cause confusion and actually wastes time and resources - yours, ours and other Volunteers across the community. If you have already posted at another Forum, please advise us, or them, and choose just one.
Also be advised:
DO NOT POST YOUR LOG FILE INTO SOMEONE ELSE'S TOPIC!
START YOUR OWN TOPIC.It is not our intent to repeatedly remove malware from the same member's machines. The intent of this free service performed by volunteers is to help remove malware from your machine, educate you on how it may have happened, and how to prevent that from happening again.
