Worm headache

BliTz

Welcome to the forum

please follow guide and post log.

How to run a scan with Malwarebytes' Anti-Malware

Download Malwarebytes' Anti-Malware from Here

Double Click mbam-setup.exe to install the application.

* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Quick Scan", then click Scan.
o If the program won't start, go to MBAM's program folder (normally C:\Program Files\Malwarebytes' Anti-Malware), rename mbam.exe to a random file name (keep the .exe extension) and double-click on it to start the program.

* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note Below)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

Troubleshooting MBAM Problems

Some malware targets Malwarebytes' Anti-Malware and other cleaning tools to prevent you from using them to clean your system.

Unable to Run MBAM

If you attempt to run the installer for MBAM and it won't run, or starts and closes, using Windows Explorer go to the folder you saved the install program and try renaming it to one of the following file names:

* iexplore.exe
* explorer.exe
* userinit.exe
* winlogon.exe
* mbam.scr

Then double-click on the renamed file to try to run it. If that doesn't work, try one of the other file names above. If you are still unable to run the MBAM installer, then download and run this program to try to kill the malware process: