next »

[will87]

Hi there,

I tried to install the Window's Vista Service Pack 1 today, whilst it was installing it crashed and now I can't get access to the computer. I've tried everything but to no avail, I can't format as I've got my work on the computer so I was wondering if you guys could help me. I would appreciate any help whatsoever.

[BJseal91]

welcome to the forum you will find most answers here

yes follow this link and download the product recovrey dont worry this is a common error this will get you up and running and also you can save all your work

http://www.briteccomputers.co.uk/forum/software-reviews/microsoft-diagnostics-and-recovery-toolset-ms-dart/

download the iso file
burn the iso file using an iso burner
in the bios set the boot squence to boot from cd first
insert the disk
boot from disk
let it run
select operating system
click startup repair

[will87]

startup repair didn't solve the problem. anything else?

[Britec]

You can read the full tutorial here
http://support.microsoft.com/kb/948537

Uninstall Windows Vista service pack from a Command Prompt

Note   If you have used the Disk Cleanup Wizard, it may have removed some temporary installation files which are needed to uninstall the Windows Vista service pack. If this is the case, this method may not work for you and you should go to method 2.

This section is intended for advanced users. Use this method if you are running the prerelease version of a Windows Vista service pack, or if you cannot see the uninstall option for a Windows Vista service pack listed in the Program and Features window. If you cannot see the uninstall option for the Windows Vista service pack, you may still be able to uninstall the service pack at a command prompt. To do this, follow these steps:

   1. Open an elevated Command Prompt window. To do this, click Start
     
      the Start button
      , type command in the Start Search box, right-click CommandPrompt, and then click Run as administrator.
   2. Run the following command, as appropriate for the version of the Windows Vista service that you want to uninstall:
          * For Windows Vista Service Pack 1:
            C:\temp\Windows6.0-KB936330-X86.exe /x:C:\temp
           
            Note   This command assumes that the Windows6.0-KB936330.exe folder is in the C:\Temp folder
         
           * For Windows Vista Service Pack 2:
            C:\temp\Windows6.0-KB948465-NNN.exe /x:C:\temp
            In this command, NNN represents x86, x64, or IA-64.
           
            Note   This command assumes that the Windows6.0-KB948465-X86.exe folder is in the C:\Temp folder.

   3. You have to create a sandbox environment before you can continue to step 4. This helps you safely run an untrusted program. To create a sandbox, type md sandbox.
   4. To remove the Windows Vista service pack, type, or copy and paste the following command, as appropriate for the version of the Windows Vista service that you want to uninstall::
          * For Windows Vista Service Pack 1
            start /w pkgmgr.exe /m:c:\temp\Windows6.0-KB936330-X86.cab /up /s:sandbox
          * For Windows Vista Service Pack 2
            start /w pkgmgr.exe /m:c:\temp\Windows6.0-KB948465-NNN.cab /up /s:sandbox.
            In this command, NNN represents x86, x64, or IA-64.
   5. After Pkgmgr.exe finishes, you are prompted to restart the computer to complete the uninstall process.

If these steps successfully uninstall the Windows Vista service pack, and this resolves the issue, you are finished. If these steps do not uninstall the Windows Vista service pack, or if these steps uninstall the service pack but do not resolve your issue, you will have to restore the system to a previous state.