bonie001
Newbie
Posts: 19
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« on: September 15, 2010, 06:33:41 AM » |
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Hi im new to this forum first time posting because i need help with my computer will gotta tell you the basic information..
1. Make & Model of PC
its a amd i think AMD Athlon 64 3000+ forgot what motherboard i got it custom built
2. Operating System plus Service Packs
windows xp sp2
3. Full System Specifications.
1gb ram, 1gb video card dont know which one, 1.8 gigahertz,160gb hdd
4. Recent Software installs/updates.
gimp.exe, some online photo editing tools...
problem:
1. The exact error message
STOP: c0000021a {Fatal System Error}
The windows logon process system process terminated unexpectedly with a status of 0xc0000005 (0x00000000 0x00000000).
The system has been shut down.
2. How long has the problem existed.
started today morning when i turned on the computer 15/9/2010.
3. System changes prior to the problem occurring and when your system last ran OK.
nothing just installed that program, it ran okay last night on 14/9/10
4. Have you tried to fix it yourself? What did you do? What happened as a result?
changed some bios things forgot now, and did f8 and enabled error free or something now it stays on blue screen of death.
usually it would do a loop and keep looping until i changed the f8 thingy and i cant change it back
i was playing with it on the 14th and when i shutdown to sleep and turned it on the next day 15th it didnt work and stuff... i need help thanks
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dannyjks
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« Reply #1 on: September 15, 2010, 07:01:36 AM » |
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 welcome to the Forum can you boot to safe mode if you can remove gimp Click Start click Control Panel and then double-click Add or Remove Programs
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tmy
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« Reply #2 on: September 15, 2010, 07:07:12 AM » |
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Hello,
I'm new to this and just hope the info I have can point you in the right direction, normally when you have a problem it's always a good thing to use google and look up the stop message, this is what I found for your message :
0xC000021A: STATUS_SYSTEM_PROCESS_TERMINATED
(Click to consult the online Win XP Resource Kit article, or see Windows 2000 Professional Resource Kit, p. 1561.)
This occurs when Windows switches into kernel mode and a user-mode subsystem, such as Winlogon or the Client Server Runtime Subsystem (CSRSS), is compromised. Security can no longer be guaranteed. Because Win XP can’t run without Winlogon or CSRSS, this is one of the few situations where the failure of a user-mode service can cause the system to stop responding. This Stop message also can occur as a result of malware infestation or when the computer is restarted after a system administrator has modified permissions so that the SYSTEM account no longer has adequate permissions to access system files and folders.
You will most likely have to wait till someone more skilled than me can come on and help further, I really hope you get this sorted however it could be quite a lengthy trail and error situation as their can be many different causes. Good luck take care your in the right place people here will do their best for you.
tmy
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bonie001
Newbie
Posts: 19
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« Reply #3 on: September 15, 2010, 07:27:18 AM » |
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Hey fellas thanks for the reply but I cannot access the safemode at the moment im trying the recovery something using my USB. But it work bad thing is I can't remember admin password I Gurantee I got a virus/malware but dont know how delete
Cliffs
Cant go safemode
Have malware/virus
Testing windows recovery thingy usb
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tmy
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« Reply #4 on: September 15, 2010, 07:33:51 AM » |
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Hi bonie001, your welcome, everyone here is only to pleased to help out, try to be patient and don't try too many more things till the guys here have tried to help out you could make the problem much worse. Good luck take care.  tmy |
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dannyjks
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« Reply #5 on: September 15, 2010, 07:51:46 AM » |
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Download and burn one of the anti virus rescue cds in this List then boot it up and remove any found infections |
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Britec
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« Reply #6 on: September 15, 2010, 02:51:43 PM » |
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bonie001 Welcome to the forum How to troubleshoot a "STOP 0xC000021A" error"This message indicates a serious security problem with Windows XP—a user-mode subsystem, such as Winlogon or the Client Server Runtime Subsystem (Csrss.exe), is compromised. The most common cause of this problem is a third-party program, and the solution is usually to remove that program. This error can also occur if a backup set has been partially restored, causing a mismatch in system files, or if system permissions have been incorrectly modified so that the System account no longer has permission to access system files and folders." http://support.microsoft.com/kb/156669/en-usAlso check this link out http://support.microsoft.com/?kbid=316503&sd=RMVP
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bonie001
Newbie
Posts: 19
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« Reply #7 on: September 15, 2010, 06:57:03 PM » |
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testing the anti virus cd thingy now, thanks for the information hope it works
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tmy
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« Reply #8 on: September 15, 2010, 07:20:38 PM » |
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Hi bonie001,
good luck keep batting away mate check out Britec and others suggestions, I know it's painful but if you stick at it the reward of finally fixing a seemingly insurmountable problem will be sweet.
Take care.
tmy
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bonie001
Newbie
Posts: 19
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« Reply #9 on: September 16, 2010, 05:14:57 AM » |
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new error found some viruses but
c000021a blah blah
0xc0000034..... zzzhelp
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dannyjks
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« Reply #10 on: September 16, 2010, 05:20:33 AM » |
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do you have your windows cd also have you tried last known good configuration
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bonie001
Newbie
Posts: 19
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« Reply #11 on: September 16, 2010, 05:24:51 AM » |
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lost it somewhere and yes tried safe mode doesnt seem to work ... same error
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tmy
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« Reply #12 on: September 16, 2010, 05:25:38 AM » |
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Hi Bonie001,
here is what I could find for your error :
The STOP 0xC000021A error occurs when either Winlogon.exe or Csrss.exe fails. When the Windows NT kernel detects that either of these processes has stopped, it stops the system and raises the STOP 0xC000021A error. This error may have several causes. Among them are the following:
• Mismatched system files have been installed.
• A Service Pack installation has failed.
• A backup program that is used to restore a hard disk did not correctly restore files that may have been in use.
• An incompatible third-party program has been installed.
Hopefully another member can point you in the right direction to better help you out, good luck take care.
tmy
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bonie001
Newbie
Posts: 19
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« Reply #14 on: September 16, 2010, 05:35:25 AM » |
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my compuiter just boots up again and repeats the process... aka looped
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