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Error status 0xc0000020 Bad Image When Trying to Install Programs - Printable Version

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+--- Thread: Error status 0xc0000020 Bad Image When Trying to Install Programs (/showthread.php?tid=4248)

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Error status 0xc0000020 Bad Image When Trying to Install Programs - frankie05 - 04-15-2018

Hello, a couple of days ago, i was scanning my system with malware bytes and after about 6 mins it froze up on me and i got a blue screen,  i restarted the computer and rescanned the pc again, and it did it again.  now im having trouble with opening up any anti-malware or any other programs that have any programs that have anti-virus program in it (UVK).  I believe this might be an infection.   when i use task manager, my cpu is up to 95 percent, and i  have a lot of run. dlls running.   should i back up everything and reinstall windows?  please help

RE: having trouble with installing A/V and anti-malware - Timster - 04-15-2018

Try booting into safe mode and see if you can run any scans. It's never a bad idea to back up your data.

RE: having trouble with installing A/V and anti-malware - Compton - 04-15-2018

if you have no luck in safe mode then run following




Please download and run one of the following tools, this will help allow our programs to run. (thanks to BleepingComputer.com)



There are 6 different versions of Rkill. Please try one at a time until one runs. 

Running Windows vista, 7 or 8 "right click and choose Run as Administrator" 

Say yes to prompt box.

  1. rkill.exe
  2. rkill.com
  3. rkill.scr
  4. rkill.pif
  5. WiNlOgOn.exe
  6. uSeRiNiT.exe





    [Image: icon1449155872.png]Zemana AntiMalware

    download and install Zemana AntiMalware
    • check for updates select on scan [Image: 2fSZJuQ]  after the scan is completed
    • remove any malware that is found
    • select on  reports [Image: 2gOiKD6]
    • select open report select file save as
    • save the report
    • post the report on your next reply on the   forum



RE: having trouble with installing A/V and anti-malware - Britec - 04-15-2018

Try and run sfc /scannow in command prompt 

RE: having trouble with installing A/V and anti-malware - frankie05 - 04-15-2018

(04-15-2018, 02:11 PM)Compton Wrote:  if you have no luck in safe mode then run following




Please download and run one of the following tools, this will help allow our programs to run. (thanks to BleepingComputer.com)



There are 6 different versions of Rkill. Please try one at a time until one runs. 

Running Windows vista, 7 or 8 "right click and choose Run as Administrator" 

Say yes to prompt box.



  1. rkill.exe
  2. rkill.com
  3. rkill.scr
  4. rkill.pif
  5. WiNlOgOn.exe
  6. uSeRiNiT.exe





    [Image: icon1449155872.png]Zemana AntiMalware

    download and install Zemana AntiMalware
    • check for updates select on scan [Image: 2fSZJuQ]  after the scan is completed
    • remove any malware that is found
    • select on  reports [Image: 2gOiKD6]
    • select open report select file save as
    • save the report
    • post the report on your next reply on the   forum

hello thankyou for replying.   I couldnt download malwarebytes in safe mode, same error happened.  I was able to download the first link of rkill and run a scan, but then i downloaded zemana anti-malware and when i tried to run it, i got the error message with that software. i took a snip of that error.

RE: having trouble with installing A/V and anti-malware - Compton - 04-15-2018

ok run  sfc /scannow in command prompt like Britec said



Perform SFC scan



Click 'Start' > Type cmd in the search field > Right-click the command prompt at the top of the list and select 'Run as Administrator'
Inside the command prompt, type sfc /scannow > Press 'Enter'

RE: having trouble with installing A/V and anti-malware - frankie05 - 04-15-2018

(04-15-2018, 02:34 PM)Britec Wrote:  Try and run sfc /scannow in command prompt 

hello britec, thankyou for your reply, i ran sfc /scannow from command prompt and did a full scan and said that it found corrupt files, but couldnt fix them, picture below

RE: having trouble with installing A/V and anti-malware - Compton - 04-15-2018

run following in command prompt as admin

Code:
Dism /Online /Cleanup-Image /RestoreHealth


RE: having trouble with installing A/V and anti-malware - frankie05 - 04-15-2018

(04-15-2018, 04:42 PM)Compton Wrote:  run following in command prompt as admin


Code:
Dism /Online /Cleanup-Image /RestoreHealth

I ran that code in command prompt, it was around 50% done, i walked away for about 8 mins, when i came back, the computer had a blue screen, and the stop code was "KERNAL DATA INPAGE ERROR"

thankyou for any help.

Frank

RE: having trouble with installing A/V and anti-malware - Britec - 04-15-2018

Please download CrystalDiskInfo 5.5.0 and post a screen shot of your drive.