10-31-2015, 06:50 PM
Hi everyone,
got a tricky one here :
The hard drive failed in a HP laptop and I need to install a new hard drive but two problems
One
After starting Windows set up windows 8 error pops
Load driver.
A media driver your computer needs is missing. This could be a DVD, USB or hard disk driver. If you a CD, DVD, or USB flash drive with the driver on it, please insert it now.
Note; If the installation media for Windows is in the DVD drive or on a USB drive, you can safely remove it for this step
I have no clue what it's asking for so I can't continue
Two
How can I know the product key if it's embedded in bios and also in bios I know the OS is Windows 8 I have tried to install but not got past the first error above
I did attempt to use Windows 8.1 to install as that doesn't kick up the first error, however it gets stuck asking for the key ?
Product is:
HP laptop Envy m6 Notebook PC
Model: m6-1206TX
Product D5F63PA#ABG
your help and guidance would be great I don't have a backup or rescue or restore DVD's
many thanks
tmy
got a tricky one here :
The hard drive failed in a HP laptop and I need to install a new hard drive but two problems
One
After starting Windows set up windows 8 error pops
Load driver.
A media driver your computer needs is missing. This could be a DVD, USB or hard disk driver. If you a CD, DVD, or USB flash drive with the driver on it, please insert it now.
Note; If the installation media for Windows is in the DVD drive or on a USB drive, you can safely remove it for this step
I have no clue what it's asking for so I can't continue
Two
How can I know the product key if it's embedded in bios and also in bios I know the OS is Windows 8 I have tried to install but not got past the first error above
I did attempt to use Windows 8.1 to install as that doesn't kick up the first error, however it gets stuck asking for the key ?
Product is:
HP laptop Envy m6 Notebook PC
Model: m6-1206TX
Product D5F63PA#ABG
your help and guidance would be great I don't have a backup or rescue or restore DVD's
many thanks
tmy