ok first off if you has windows 10 home or professional 32bit or 64bit
you must reinstall that version of windows 10
Microsoft store your laptop hardware on too a server with a unique hash
so when you clean install windows 10 Microsoft will match that hash to your laptop
you must reinstall that version of windows 10
Microsoft store your laptop hardware on too a server with a unique hash
so when you clean install windows 10 Microsoft will match that hash to your laptop