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Cortana and Windows 10
#1
Hey everyone I am new to this forum for the time being. I have been reading around on this forum for quite a while today and I just can't find the topic I'm looking for. I have been having problems with my microsoft account on windows 10, but when I get on the internet the account is just fine except it asks me to verify it which i have done multiple times. All I know is when I try to do anything related to my microsoft account it pops up an error message saying something like "oops... something has went wrong on our end" and then nothing happens. Any suggestions? i will post pictures.
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#2
are you using a vpn?

Microsoft will detect when you are using a vpn and then ask to verify your account
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#3
(11-18-2015, 12:19 PM)Compton Wrote:  are you using a vpn?

Microsoft  will detect when you are using a vpn and then ask to verify your account

no i am not
i have checked for viruses many times and remove them if i find them
is malwarebytes anti-exploit count?
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#4
sound like malware

[Image: malwarebytes-icon.png] Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Install the progam and select update.
  • Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
  • Click the Scan tab, choose Threat Scan is checked and click Scan Now.
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs and double-click the Scan Log.
  • At the bottom click Export and choose Text file.
Save the file to your desktop and include its content in your next reply


[Image: adwcleaner_new.png] Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your desktop.




  • Right-click on [Image: adwcleaner_new.png] icon and select [Image: RunAsAdmin.jpg] Run as Administrator to start the tool.
  • Follow the prompts and click Scan.
  • When finished, please click Clean.
  • Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.

Please include the contents of that file in your reply.



[Image: JRTbythisisu.png] Fix with Junkware Removal Tool

Please download JRT by Thisisu and save the file to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Right-click on [Image: JRTbythisisu.png] icon and select [Image: RunAsAdmin.jpg] Run as Administrator to start the tool.
  • Follow the prompts and let this process run uninterrupted.
  • This scan can take a while, depending on your System specs.
  • Upon completion, a log (JRT.txt) will open on your desktop.

Please include the contents of that file in your reply.

Do not forget to re-enable your previously switched off protection software!
Please also manually reboot your machine after this procedure.




[Image: hitmanpro.png]HitmanPro



  • Please download HitmanPro.
  • Launch the program by double clicking on the icon. (Windows Vista/7 users right click on the HitmanPro icon and select run as administrator).
  • Click on the next button. You must agree with the terms of EULA.
  • Check the box beside "No, I only want to perform a one-time scan to check this computer".
  • Click on the next button.
  • The program will start to scan the computer. The scan will typically take no more than 2-3 minutes.


    [Image: antirootkit.png] Malwarebytes Anti-Rootkit (MBAR)


    • Please download Malwarebytes Anti-Rootkit and save the file to your desktop.
    • Double-click MBAR.exe to run the installer.
    • Select a convenient location to extract the contents and click OK.Navigate to the location you selected.
    • Double-click MBAR.exe to run the programme.
    • Follow the prompts to update the programme and scan your computer.
    • Upon completion, click Cleanup*and reboot your computer.
    • After the reboot, rerun the programme to verify no threats remain. If threats are still detected, click the Cleanup button once more.
    • Upon completion, two logs (mbar-log.txt and system-log.txt) will be created.*Copy the contents of both logs and paste in your next reply.
    • Note: Both logs can be found in the MBAR folder.
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#5
ive already run scans

ive already run scans
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#6
Is this the error?


.jpg   critical-error-screenshot-start-menu-cortana-windows-10.jpg (Size: 15.33 KB / Downloads: 12)

I need to know the exact error.
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