Windows Freezes up

[Lhclub]

Asus core i7 64 bit windows 7  6 months old

Just lately when left say for 30 minutes Norton usually kicks in with it`s checking etc, but when I try to finish something or do something  say in chrome it sort of hangs you know with the circle not responding, even ctrl alt delete to get the task manager up won't work, so every time it decides to do that I have to keep holding the button down to switch off and lose my work?

I am trying to think why? with such a fairly new expensive computer it`s started to do that.

I have looked in the installed programs to see what has been downloaded in the last couple of weeks since I noticed it`s done it!

Trusteer endpoint protection, this is from Natwest bank software, I did have an issue with something with this I think connected to Adblock

which I deleted, it fixed the problem, but I can`t remember what actually it was. not to worry.

Mozilla Firefox update 42.0 {x86 en-us
Mozilla Maintenance service
Citrix online launcher
Dropbox

I have downloaded  Malwarebytes Anti-Malware recently trial version, but it did it before that!

weird that one, I was looking for something in google yesterday right at the top of google and this Malwarebytes kicks in saying it has blocked a potentially malicious website. Your Malwarebytes malicious website blocking technology has blocked outgoing or incoming communication between your computer and a malicious Internet Protocol (IP) address. That's a good thing. This communication could be:

An attempt to download malware onto your computer
An attempt to redirect you to a malicious web page
An attempt to deliver malicious advertising.               It works then?

That`s about it, in the last couple of weeks.

I hope that`s enough information to get some light on the problem!

Thanks,

Lou

[Compton]

its sound like a malware problem

Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your desktop.

• Right-click on icon and select Run as Administrator to start the tool.
• Follow the prompts and click Scan.
• When finished, please click Clean.
• Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.
  

Please include the contents of that file in your reply.


Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Install the progam and select update.
• Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
• Click the Scan tab, choose Threat Scan is checked and click Scan Now.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the Scan Log.
• At the bottom click Export and choose Text file.
  

Save the file to your desktop and include its content in your next reply.

 Malwarebytes Anti-Rootkit (MBAR)

• Please download Malwarebytes Anti-Rootkit and save the file to your desktop.
• Double-click MBAR.exe to run the installer.
• Select a convenient location to extract the contents and click OK.Navigate to the location you selected.
• Double-click MBAR.exe to run the programme.
• Follow the prompts to update the programme and scan your computer.
• Upon completion, click Cleanup*and reboot your computer.
• After the reboot, rerun the programme to verify no threats remain. If threats are still detected, click the Cleanup button once more.
• Upon completion, two logs (mbar-log.txt and system-log.txt) will be created.*Copy the contents of both logs and paste in your next reply.
• Note: Both logs can be found in the MBAR folder.
  
  
  
  Fix with Junkware Removal Tool
  
  Please download JRT by Thisisu and save the file to your desktop.
  Temporary disable your AntiVirus and AntiSpyware protection - instructions here.
  
  
  • Right-click on icon and select Run as Administrator to start the tool.
  • Follow the prompts and let this process run uninterrupted.
  • This scan can take a while, depending on your System specs.
  • Upon completion, a log (JRT.txt) will open on your desktop
    
    
    HitmanPro
    
    
    
    
    • Please download HitmanPro.
    • Launch the program by double clicking on the icon. (Windows Vista/7 users right click on the HitmanPro icon and select run as administrator).
    • Click on the next button. You must agree with the terms of EULA.
    • Check the box beside "No, I only want to perform a one-time scan to check this computer".
    • Click on the next button.
    • The program will start to scan the computer. The scan will typically take no more than 2-3 minutes.
    • When the scan is done click on drop-down menu of the found entries (if any) and choose - Apply to all => Ignore <= IMPORTANT!!!
    • Click on the next button.
    • Click on the "Export scan results to XML file".
    • Save that file to your desktop and post in your next reply.

[Lhclub]

(11-22-2015, 01:40 PM)Compton Wrote:  its sound like a malware problem

Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your desktop.

• Right-click on icon and select Run as Administrator to start the tool.
• Follow the prompts and click Scan.
• When finished, please click Clean.
• Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.
  

Please include the contents of that file in your reply.


Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Install the progam and select update.
• Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
• Click the Scan tab, choose Threat Scan is checked and click Scan Now.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the Scan Log.
• At the bottom click Export and choose Text file.
  

Save the file to your desktop and include its content in your next reply.

 Malwarebytes Anti-Rootkit (MBAR)

• Please download Malwarebytes Anti-Rootkit and save the file to your desktop.
• Double-click MBAR.exe to run the installer.
• Select a convenient location to extract the contents and click OK.Navigate to the location you selected.
• Double-click MBAR.exe to run the programme.
• Follow the prompts to update the programme and scan your computer.
• Upon completion, click Cleanup*and reboot your computer.
• After the reboot, rerun the programme to verify no threats remain. If threats are still detected, click the Cleanup button once more.
• Upon completion, two logs (mbar-log.txt and system-log.txt) will be created.*Copy the contents of both logs and paste in your next reply.
• Note: Both logs can be found in the MBAR folder.
  
  
  
  Fix with Junkware Removal Tool
  
  Please download JRT by Thisisu and save the file to your desktop.
  Temporary disable your AntiVirus and AntiSpyware protection - instructions here.
  
  
  • Right-click on icon and select Run as Administrator to start the tool.
  • Follow the prompts and let this process run uninterrupted.
  • This scan can take a while, depending on your System specs.
  • Upon completion, a log (JRT.txt) will open on your desktop
    
    
    HitmanPro
    
    
    
    
    • Please download HitmanPro.
    • Launch the program by double clicking on the icon. (Windows Vista/7 users right click on the HitmanPro icon and select run as administrator).
    • Click on the next button. You must agree with the terms of EULA.
    • Check the box beside "No, I only want to perform a one-time scan to check this computer".
    • Click on the next button.
    • The program will start to scan the computer. The scan will typically take no more than 2-3 minutes.
    • When the scan is done click on drop-down menu of the found entries (if any) and choose - Apply to all => Ignore <= IMPORTANT!!!
    • Click on the next button.
    • Click on the "Export scan results to XML file".
    • Save that file to your desktop and post in your next reply.

---

I scanned it with Malwarebytes 0   it`s been ok for the last couple of days' I will keep my eye on it.
The full version would be worth getting at $25 a year do you think?

Cheers,

Lou

[Compton]

yes it's worth it will actively protect you

but you should still run a antivirus long side it

[Lhclub]

I use Norton have done for years.

Thanks