Posts: 56
Threads: 17
Joined: Sep 2014
Reputation:
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03-19-2016, 06:02 PM
(This post was last modified: 03-19-2016, 06:17 PM by cfdevlin01.)
A customer has a XPS 8700 Dell Desktop computer. He bought it with Win 8.1 and in December 2015 downloaded and installed Win 10. Last week the computer stopped booting with the Error Code: Inaccessible Boot Device. I have been working on it for several days - below I have listed steps taken so far with the results. The customer replaced Kaspersky anti virus with PC Matic. In researching PC Matic I discovered it is a Registry Cleaner. I believe it probably deleted a windows file or corrupted/deleted one or more Registry Entries. Have not been able to prove it.
Steps taken so far:
1. Used several Rescue disks to trouble shoot.
Kaspersky Rescue disk 10: Graphic Mode.
a. On menu - Computer - shows all files on hard drive
- Registry Editor: Verified explorer.exe value is in Shell.
b. Ran WindowsUnlocker: Found 2 suspicious registry values and deleted them
Rebooted: Still receive: Inaccessible_Boot_Device
Other Rescue Disks (Hirens and UBCD) - not very successful running anything.
UBCD: Run Dsrfix v 3.12 - Run with DSRFIX /f - alert reference partition table not in sync. Boot code does not match Dell MBR.
2. F12 Boot: Ran diagnostic - everything came up clean.
3. Booted up in Safe Mode with Networking (regular Safe Mode also works) and the system came up.
a. Ran the below utilities to clean up computer.
. Ccleaner: Not much to clean up, Registry very few items
Disabled most Start Up programs - later enabled all I had disabled - rebooted - still problem.
Deleted Pc Matic and all related products.
. Adwcleaner: Only a few registry entries deleted.
. Malwarebytes: Found one Trojan. Trojan dnschanger etc .
. Tweaking.com - Windows Repair
. Tweaking.com - Simple system tweaks
. Process Explorer - with Virus Total - everything looked good.
. Crystal Disk Info: Status - all looks good.
Bios Settings: (left settings as shown below - changed some and tested, did not change anything
.Advanced Tab: SATA Mode: AHCI
. Boot Tab: Secure Boot - Disabled
Load Legacy OPROM - Enabled
Boot Mode: UEFI - also tried legacy, did not change results
First Boot Device: USB Floppy
Second: UEFI - OS
Third: USB Storage
Fourth: Internal ODD
Fifth: Onboard NIC
Hard Disk Drives:
First Boot: UEFI OS
Second Boot: Windows Boot Manager
I tried reversing these to see if a difference, saw no difference
Performed a System Restore from Safe Mode with Networking:
. The System Restore took 1.5 hours to complete
then rebooted, but same results which are:
Finally with all of the above When I boot the following sequence occurs.
.Receive DELL Black logo Bios Screen - sometimes appears twice
.Receive 1 audible beep - thus BIOS check is good.
.Goes to Orange Screen with rotating dots in a circle - keeps spinning
. Displays message: "Please Wait for Local Session Manager
. Now just loops for ever and ever, and even ever.
Googled Local Session Manager: Shows: windows\System32\svchost.exe -k DCOM and needs a file: lsm.dll
program is: lsm.exe running inside svchost.exe DCOM
I verified this running in Process Manager and searched for lsm.exe and lsm.dll in system32 and found them.
NOW: I NEED HELP:
.Does anyone know of a possible file and/or registry entry that may have been deleted or corrupted by, my guess, PC Matic that I could be directed to change or reload.
. If not does that mean I need to either get a repair or install disk for Win 10? As Win 10 was downloaded, customer has no repair disk or no win 10 install disk.
. Would this be an item that the customer must pay for, or will Microsoft wave the fee - As customer did not know to create one, my guess is he must pay for this.
. I am hoping for a solution to modify the Registry. If not then which way is better, completely reinstall Windows 10 with a purchased disk, or perform a Repair process after saving his data. I am guessing same disk would do both.
Any help would be greatly appreciated. I have gone as far as my knowledge will let me, and am hoping for someone on the forum with a MUCH better knowledge of the internals of the operating system than I have.
Thanks for reading, and definitely thanks to anyone who responds to this post.
Chuck Devlin
Posts: 56
Threads: 17
Joined: Sep 2014
Reputation:
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03-19-2016, 06:39 PM
(This post was last modified: 03-19-2016, 06:47 PM by cfdevlin01.)
Ran MiniToolBox with the below results:
MiniToolBox by Farbar Version: 13-07-2013
Ran by richard (administrator) on 19-03-2016 at 14:30:01
Running from "G:\"
Microsoft Windows 10 Home (X64)
Boot Mode: Network
***************************************************************************
========================= Event log errors: ===============================
Application errors:
==================
Error: (03/19/2016 02:28:08 PM) (Source: System Restore) (User: )
Description: An unspecified error occurred during System Restore: (Windows Update). Additional information: 0x800703f1.
Error: (03/19/2016 02:27:59 PM) (Source: Microsoft-Windows-User Profiles Service) (User: RMBPC)
Description: Windows cannot find the local profile and is logging you on with a temporary profile. Changes you make to this profile will be lost when you log off.
Error: (03/19/2016 02:27:59 PM) (Source: Microsoft-Windows-User Profiles Service) (User: RMBPC)
Description: Windows has backed up this user profile. Windows will automatically try to use the backup profile the next time this user logs on.
Error: (03/19/2016 02:27:59 PM) (Source: Microsoft-Windows-User Profiles Service) (User: RMBPC)
Description: Windows cannot load the locally stored profile. Possible causes of this error include insufficient security rights or a corrupt local profile.
DETAIL - The configuration registry database is corrupt.
Error: (03/19/2016 02:27:59 PM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
Description: Windows was unable to load the registry. This problem is often caused by insufficient memory or insufficient security rights.
DETAIL - The configuration registry database is corrupt.
for C:\Users\richard\ntuser.dat
Error: (03/19/2016 11:31:27 AM) (Source: Microsoft-Windows-User Profiles Service) (User: RMBPC)
Description: Windows cannot find the local profile and is logging you on with a temporary profile. Changes you make to this profile will be lost when you log off.
Error: (03/19/2016 11:31:27 AM) (Source: Microsoft-Windows-User Profiles Service) (User: RMBPC)
Description: Windows has backed up this user profile. Windows will automatically try to use the backup profile the next time this user logs on.
Error: (03/19/2016 11:31:27 AM) (Source: Microsoft-Windows-User Profiles Service) (User: RMBPC)
Description: Windows cannot load the locally stored profile. Possible causes of this error include insufficient security rights or a corrupt local profile.
DETAIL - The configuration registry database is corrupt.
Error: (03/19/2016 11:31:27 AM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
Description: Windows was unable to load the registry. This problem is often caused by insufficient memory or insufficient security rights.
DETAIL - The configuration registry database is corrupt.
for C:\Users\richard\ntuser.dat
Error: (03/19/2016 10:44:07 AM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
Description: Windows cannot delete the profile directory C:\Users\TEMP.RMBPC.000. This error may be caused by files in this directory being used by another program.
DETAIL - The directory is not empty.
System errors:
=============
Error: (03/19/2016 02:29:51 PM) (Source: DCOM) (User: RMBPC)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}
Error: (03/19/2016 02:29:45 PM) (Source: DCOM) (User: RMBPC)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}
Error: (03/19/2016 02:29:40 PM) (Source: DCOM) (User: RMBPC)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}
Error: (03/19/2016 02:29:34 PM) (Source: DCOM) (User: RMBPC)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}
Error: (03/19/2016 02:29:28 PM) (Source: DCOM) (User: RMBPC)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}
Error: (03/19/2016 02:29:23 PM) (Source: DCOM) (User: RMBPC)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}
Error: (03/19/2016 02:29:16 PM) (Source: DCOM) (User: RMBPC)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}
Error: (03/19/2016 02:29:00 PM) (Source: DCOM) (User: RMBPC)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}
Error: (03/19/2016 02:28:45 PM) (Source: DCOM) (User: RMBPC)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}
Error: (03/19/2016 02:28:38 PM) (Source: DCOM) (User: RMBPC)
Description: 1084lfsvcUnavailable{08D9DFDF-C6F7-404A-A20F-66EEC0A609CD}
Microsoft Office Sessions:
=========================
Error: (03/19/2016 02:28:08 PM) (Source: System Restore)(User: )
Description: Windows Update0x800703f1
Error: (03/19/2016 02:27:59 PM) (Source: Microsoft-Windows-User Profiles Service)(User: RMBPC)
Description:
Error: (03/19/2016 02:27:59 PM) (Source: Microsoft-Windows-User Profiles Service)(User: RMBPC)
Description:
Error: (03/19/2016 02:27:59 PM) (Source: Microsoft-Windows-User Profiles Service)(User: RMBPC)
Description: The configuration registry database is corrupt.
Error: (03/19/2016 02:27:59 PM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
Description: The configuration registry database is corrupt.
C:\Users\richard\ntuser.dat
Error: (03/19/2016 11:31:27 AM) (Source: Microsoft-Windows-User Profiles Service)(User: RMBPC)
Description:
Error: (03/19/2016 11:31:27 AM) (Source: Microsoft-Windows-User Profiles Service)(User: RMBPC)
Description:
Error: (03/19/2016 11:31:27 AM) (Source: Microsoft-Windows-User Profiles Service)(User: RMBPC)
Description: The configuration registry database is corrupt.
Error: (03/19/2016 11:31:27 AM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
Description: The configuration registry database is corrupt.
C:\Users\richard\ntuser.dat
Error: (03/19/2016 10:44:07 AM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
Description: C:\Users\TEMP.RMBPC.000The directory is not empty.
CodeIntegrity Errors:
===================================
Date: 2016-03-19 14:16:40.216
Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
Date: 2016-03-19 14:16:30.611
Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
Date: 2016-03-19 14:16:27.301
Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
Date: 2016-03-19 14:16:20.207
Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
Date: 2016-03-19 14:16:19.970
Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
Date: 2016-03-19 14:13:46.290
Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
Date: 2016-03-19 14:13:46.180
Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
Date: 2016-03-19 14:13:46.086
Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
Date: 2016-03-19 14:13:46.024
Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
Date: 2016-03-19 14:13:45.898
Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
=========================== Installed Programs ============================
Adblock Plus for IE (32-bit and 64-bit) (Version: 1.5)
Adobe Acrobat Reader DC (Version: 15.010.20059)
Adobe Refresh Manager (Version: 1.8.0)
Apple Application Support (32-bit) (Version: 4.1.2)
Apple Application Support (64-bit) (Version: 4.1.2)
Apple Mobile Device Support (Version: 9.1.0.6)
Apple Software Update (Version: 2.1.4.131)
Bonjour (Version: 3.1.0.1)
CCleaner (Version: 5.10)
Citrix Online Launcher (Version: 1.0.408)
CyberLink LabelPrint 2.5 (Version: 2.5.5415)
CyberLink Media Suite 10 (Version: 10.0.1.2417)
CyberLink Media Suite Essentials (Version: 10.0)
CyberLink Power2Go 8 (Version: 8.0.0.2126)
CyberLink PowerDirector 10 (Version: 10.0.1.2413)
CyberLink PowerDVD 10 (Version: 10.0.4828.52)
D3DX10 (Version: 15.4.2368.0902)
Dell Backup and Recovery - Support Software (Version: 1.7.1.2)
Dell Backup and Recovery (Version: 1.7.1.2)
Dell Customer Connect (Version: 1.3.28.0)
Dell Data Vault (Version: 4.3.7.0)
Dell Digital Delivery (Version: 2.9.901.0)
Dell Product Registration (Version: 1.16.1)
Dell SupportAssist (Version: 1.2.6745.47)
Dell SupportAssistAgent (Version: 1.2.0.94)
Dell Update (Version: 1.7.1015.0)
Dell WLAN and Bluetooth Client Installation (Version: 10.0)
Driver Booster 2.1 (Version: 2.1)
Google Chrome (Version: 49.0.2623.87)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.7210.1528)
Google Update Helper (Version: 1.3.25.5)
Google Update Helper (Version: 1.3.29.5)
GoToAssist Customer 2.6.0.948 (Version: 2.6.0.948)
Hoyle Bridge and Euchre
HP FWUpdateEDO2 (Version: 1.2.0.0)
HP Photo Creations (Version: 1.0.0.7702)
HP Photosmart 6520 series Basic Device Software (Version: 28.0.1315.0)
HP Photosmart 6520 series Help (Version: 28.0.0)
HP Photosmart 6520 series Product Improvement Study (Version: 28.0.1315.0)
HP Update (Version: 5.005.002.002)
HPDiagnosticAlert (Version: 1.00.0001)
iCloud (Version: 5.1.0.34)
Intel® Manageability Engine Firmware Recovery Agent (Version: 1.0.0.36702)
Intel® Management Engine Components (Version: 9.0.0.1310)
Intel® Rapid Storage Technology (Version: 12.6.0.1033)
Intel® Trusted Connect Service Client (Version: 1.27.757.1)
Itibiti RTC (Version: 0.0.1)
iTunes (Version: 12.3.2.35)
Logmein Rescue (Version: 7.7.581)
Malwarebytes Anti-Malware version 2.2.0.1024 (Version: 2.2.0.1024)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Encarta Encyclopedia Standard 2002 (Version: 2002)
Microsoft Money 2002 (Version: 10.0.50)
Microsoft Money 2002 System Pack (Version: 10.0.80)
Microsoft Picture It! Photo 2002 (Version: 6.0.0.0000)
Microsoft Silverlight (Version: 5.1.41212.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Streets and Trips 2002 (Version: 9.00.17.0200)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 (Version: 11.0.60610.1)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (Version: 11.0.50727.1)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.60610 (Version: 11.0.60610)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.60610 (Version: 11.0.60610)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Word 2002 (Version: 10.0.2627.01)
Microsoft Works 2002 Setup Launcher
Microsoft Works 6.0 (Version: 06.00.0000)
Microsoft Works Suite Add-in for Microsoft Word (Version: 2.0.0.0000)
Movie Maker (Version: 16.4.3505.0912)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1109.0912)
NVIDIA Control Panel 353.82 (Version: 353.82)
NVIDIA HD Audio Driver 1.3.30.1 (Version: 1.3.30.1)
NVIDIA Install Application (Version: 2.1002.175.1474)
NVIDIA PhysX (Version: 9.13.0325)
NVIDIA PhysX System Software 9.13.0325 (Version: 9.13.0325)
NVIDIA Update 10.4.0 (Version: 10.4.0)
NVIDIA Update Core (Version: 10.4.0)
Photo Gallery (Version: 16.4.3505.0912)
PocketCloud (Version: 2.6.21)
Qualcomm Atheros Bluetooth Suite (64) (Version: 8.0.0.218)
QuickTime 7 (Version: 7.79.80.95)
Realtek High Definition Audio Driver (Version: 6.0.1.7553)
Realtek USB 2.0 Card Reader (Version: 6.2.8400.30137)
Shared C Run-time for x64 (Version: 10.0.0)
Shockwave
Sierra Utilities
Sonos Controller (Version: 29.5.90191)
Speccy (Version: 1.29)
SpeedFan (remove only)
SUPERAntiSpyware (Version: 5.6.1042)
TeamViewer 9 (Version: 9.0.32494)
TurboTax 2014 (Version: 2014.0)
TurboTax 2014 wgaiper (Version: 014.000.1217)
TurboTax 2014 WinPerFedFormset (Version: 014.000.1723)
TurboTax 2014 WinPerReleaseEngine (Version: 014.000.0440)
TurboTax 2014 WinPerTaxSupport (Version: 014.000.0206)
TurboTax 2014 wrapper (Version: 014.000.0109)
TurboTax 2015 (Version: 2015.0)
TurboTax 2015 wgaiper (Version: 015.000.1189)
TurboTax 2015 WinPerFedFormset (Version: 015.000.1867)
TurboTax 2015 WinPerFuegoContent (Version: 015.000.0390)
TurboTax 2015 WinPerReleaseEngine (Version: 015.000.0463)
TurboTax 2015 WinPerTaxSupport (Version: 015.000.0179)
TurboTax 2015 wrapper (Version: 015.000.0126)
Windows Driver Package - NVIDIA (nvlddmkm) Display (01/09/2015 9.18.13.4725) (Version: 01/09/2015 9.18.13.4725)
Windows Driver Package - NVIDIA (nvlddmkm) Display (05/11/2015 9.18.13.5286) (Version: 05/11/2015 9.18.13.5286)
Windows Driver Package - NVIDIA (nvlddmkm) Display (07/02/2014 9.18.13.4052) (Version: 07/02/2014 9.18.13.4052)
Windows Driver Package - NVIDIA (nvlddmkm) Display (07/22/2015 10.18.13.5362) (Version: 07/22/2015 10.18.13.5362)
Windows Driver Package - Realtek Semiconductor Corp. HD Audio Driver (07/07/2015 6.0.1.7553) (Version: 07/07/2015 6.0.1.7553)
Windows Driver Package - Realtek Semiconductor Corp. HD Audio Driver (11/05/2013 6.0.1.7083) (Version: 11/05/2013 6.0.1.7083)
Windows Live Communications Platform (Version: 16.4.3505.0912)
Windows Live Essentials (Version: 16.4.3505.0912)
Windows Live Installer (Version: 16.4.3505.0912)
Windows Live Photo Common (Version: 16.4.3505.0912)
Windows Live PIMT Platform (Version: 16.4.3505.0912)
Windows Live SOXE (Version: 16.4.3505.0912)
Windows Live SOXE Definitions (Version: 16.4.3505.0912)
Windows Live UX Platform (Version: 16.4.3505.0912)
Windows Live UX Platform Language Pack (Version: 16.4.3505.0912)
Works Suite OS Pack (Version: 1.0.0.0000)
Works Synchronization (Version: 1.0.0.0000)
========================= Memory info: ===================================
Percentage of memory in use: 5%
Total physical RAM: 24511.79 MB
Available physical RAM: 23064.3 MB
Total Pagefile: 28095.79 MB
Available Pagefile: 26775.04 MB
Total Virtual: 4095.88 MB
Available Virtual: 3945.3 MB
========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:1848.53 GB) (Free:1758.76 GB) NTFS
3 Drive e: (New Volume) (Fixed) (Total:29.69 GB) (Free:29.62 GB) NTFS
4 Drive f: (U3 System) (CDROM) (Total:0.01 GB) (Free:0 GB) CDFS
5 Drive g: () (Removable) (Total:1.9 GB) (Free:1.14 GB) FAT
========================= Users: ========================================
User accounts for \\RMBPC
Administrator DefaultAccount Guest
PCPitstopSVC richard Sonos
========================= Minidump Files ==================================
No minidump file found
**** End of log ****
I ran sfc /scannow and received following: Ran 100% complete and message was:
Windows Resource Protection could not perform the requested operation
Posts: 56
Threads: 17
Joined: Sep 2014
Reputation:
1
Had forgot to mention that a previous System Restore failed. Reran today from another check point (last one I have to use). It failed while loading the Registry with the following error code: 0x800703f1 - failed while restoring the Registry. Configuration Registry Database is corrupt.
I again am looking at a possible win 10 bug that is corrupting the Registry. Do you know of any entries that I can check the values. When booting up it appears to loop while attempting to load/execute the Local Service Manager.
I am going to look for other utilities that I have for fixing windows issues. Any help again would be greatly appreciated. After running some more utilities I will be at the end of my road without additional help. This means getting customer's permission to first try a PC Reset. If that does not work then he needs to authorize the purchase of a Installation disk where I can try a repair / then finally reinstall. My question then would be - if it is a win 10 bug, what would prevent it from happening again?
ystem32 - I believe it is from elevated mode - first time I heard this expression. As the customer's computer, signing on with is user id - only id right now. I am under the impression if in c:/system32 this is admin rights.