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**chantelle_c459** · 05-31-2016, 12:00 AM

I didn't know exactly where on the forum to post this, but the other day I was saving pictures on my laptop from google images and I saved one and my laptop cursor froze (it did this one but worked fine after a restart). I couldn't move it or anything. I restarted my computer it didn't work so I tried my usb mouse and that worked. 3 days later it still hasn't worked, but when I turn on my computer it works on the login screen (to log into windows) but as soon as I get onto the desktop it stops working?
Does anyone have any idea how to fix it? Or what the issue is? I can't find anything helpful online. Thanks

My pc is an asus laptop (X551c) and running windows 8.1

**Compton** · 05-31-2016, 03:43 AM

sound like your TouchPad Driver got corrupted

reinstall TouchPad Driver X551CA

**chantelle_c459** · 05-31-2016, 11:06 AM

(05-31-2016, 03:43 AM)Compton Wrote: sound like your TouchPad Driver got corrupted

reinstall TouchPad Driver X551CA

I've downloaded it. Please could you tell me how to use it :/ Thanks

**Compton** · (This post was last modified: 05-31-2016, 12:13 PM by Compton.)

I would remote in & fix it for you

you would have to pay a little fee PM me if you would like me to remote in

I would love to remote in free but remember the internet bill is not free LOL

***Britec*** · 05-31-2016, 02:15 PM

Compton you can't show people how to download something and then ask for money to remote in to fix such a simple issue, this is not acceptable from admin staff and not the way I want this forum run.

**Compton** · (This post was last modified: 05-31-2016, 02:28 PM by Compton.)

I am very sorry about that did not mean any harm

chantelle_c459

after downloading it you would have to unzip the file

chantelle_c459 did not mean to come cross like if I am asking money

I am sorry chantelle_c459

**Compton** · (This post was last modified: 05-31-2016, 06:07 PM by Compton.)

ok let me explain after I told you to reinstall l TouchPad Driver X551CA then you said I've downloaded it. Please could you tell me how to use it :/ Thanks

I said to myself, maybe you need someone to remote in so what did is to offer to remote in at a small fee it may be a simple issue, but you have to remember that some people may still need help doing it
I was wrong should not have offered to in remote when you did ask for remote Assistance
I am sorry

I have been doing a great job as a Admin/mod I am sure most people here would agree
we all make mistake I have learn from my mistake today

I hope Britec chantelle_c459 Understand

thank you

***Britec*** · (This post was last modified: 06-01-2016, 01:32 AM by Timster.)

This forum is and always will be FREE for support, payment if any should always come as a donation from the person and never asked for. You asked for a payment when I distinctly said I don't want to do that. So you can see where I am coming from. Also what makes it worse is that you started to help and then drop a fee for continued support, which is not the way to do things.

**Compton** · 06-01-2016, 12:22 AM

I did not mean to cross like he has to pay to continue getting support
to be fair you did say you don't want to do things like that anymore can,'t do much now at this point all I could do is to offer
my apologies & more on from this incident if I could go back in time and do things diffidence I would

***Britec*** · 06-01-2016, 12:29 PM

OK mater is closed, lets move on.