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**dbush77** · 06-07-2016, 04:52 PM

Hello everyone,
I'm having an issue recovering my laptop back to factory default settings. I purchased a set of recovery discs from my manufacturer. And it wont make it past the 2nd recovery disc. It keeps saying restore failed error code=0x15(The device is not ready), or sometimes it will display error code=0x17(Cyclic Redundancy Check). I have no idea what these mean or what's going on. Could anyone help me out please. That would be a great help. Thank You.

**Compton** · 06-07-2016, 05:45 PM

what is manufacturer and model of the laptop?

I would test your hard drive health Hiren’s

**WinXPto10** · 06-08-2016, 04:49 AM

maybe hard drive is bad

**dbush77** · (This post was last modified: 06-09-2016, 05:46 PM by dbush77.)

(06-07-2016, 05:45 PM)Compton Wrote: what is manufacturer and model of the laptop?

I would test your hard drive health Hiren’s

Thank You Compton. Ill try that. It is an acer 5472z. I really appreciate your help. Thanks!!!

(06-08-2016, 04:49 AM)f23948 Wrote: maybe hard drive is bad

Ok Ill check it out. Thank You so much!!!

**Compton** · 06-09-2016, 07:18 PM

keep us up to date