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**dbush77** · 07-29-2016, 11:21 PM

Hello everyone,

Its me again. The other day I was trying to move some files from my desktop library to my external usb, and when I hit "send to" it wont send the files to it. And an error box keeps popping up saying "Windows explorer has stopped working". Then Windows explorer restarts. Ive tried deleting errors out of the registry by using regedit, but I still have no luck. My Windows Explorer just wont transfer any files. So I was just wondering if anyone had any advice to help resolve this problem. Any suggestions would be greatly appreciated. Thank You all so much.

**Compton** · (This post was last modified: 07-30-2016, 11:08 AM by Compton.)

run sfc /scannow command prompt as Admin

**dbush77** · 07-30-2016, 07:07 PM

(07-30-2016, 01:16 AM)Compton Wrote: run sfc /scannow command prompt as Admin

I tried that but it still doesn't work. I have no idea what could be wrong.

**Double clutch** · (This post was last modified: 07-30-2016, 08:44 PM by Double clutch.)

Download this tool.

https://goo.gl/FlMJzI

**Kevin_Adair** · 07-30-2016, 08:54 PM

If Fix File Associations doesn't work, download your hard drives diagnostic tool from the manufacturer website.

**Compton** · 07-30-2016, 09:02 PM

(07-30-2016, 07:07 PM)dbush77 Wrote:
(07-30-2016, 01:16 AM)Compton Wrote: run sfc /scannow command prompt as Admin

I tried that but it still doesn't work. I have no idea what could be wrong.

are you getting any error I think your system have some corruption even malware

**dbush77** · 08-01-2016, 09:09 PM

(07-30-2016, 09:02 PM)Compton Wrote:
(07-30-2016, 07:07 PM)dbush77 Wrote:
(07-30-2016, 01:16 AM)Compton Wrote: run sfc /scannow command prompt as Admin

I tried that but it still doesn't work. I have no idea what could be wrong.

are you getting any error I think your system have some corruption even malware

Yep, I'm still getting errors.

**Compton** · (This post was last modified: 08-01-2016, 10:38 PM by Compton.)

Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.

Install the progam and select update.
Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
Click the Scan tab, choose Threat Scan is checked and click Scan Now.
If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
Upon completion of the scan (or after the reboot), click the History tab.
Click Application Logs and double-click the Scan Log.
At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.