Background Becoming Black

[Partha]

Please check if these issues exist in the safe mode. Check the article at the link below to start your PC in safe mode

https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode

[Compton]

Scan with Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool x64 and save it to your Desktop.

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• When the tool opens click Yes to disclaimer.
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
  

Please copy and paste their content reply



HitmanPro

• Please download HitmanPro.
• Launch the program by double clicking on the icon. (Windows Vista/7 users right click on the HitmanPro icon and select run as administrator).
• Click on the next button. You must agree with the terms of EULA.
• Check the box beside "No, I only want to perform a one-time scan to check this computer".
• Click on the next button.
• The program will start to scan the computer. The scan will typically take no more than 2-3 minutes.
• When the scan is done click on drop-down menu of the found entries (if any) and choose - Apply to all => Ignore <= IMPORTANT!!!
• Click on the next button.
• Click on the "Export scan results to XML file".
• Save that file to your desktop and post in your next reply.
  
  
  Download and run MGA Diagnostic Tool
  
  
  
  
  1. Click here to download the MGA Diagnostics Tool from Microsoft and save it to your Desktop. 
  2. Right-click the MGADiag.exe icon on your Desktop and then select Run As Administrator from the popup menu.. The tools' window will be displayed.
  3. Click the Continue button. The scan will be performed. Once the scan is complete the report information will be displayed and a Copy button will be provided.
  4. Click the Copy button.
  5. Open Notepad and paste the contents of the report into the Notepad window.
  6. Save the report and paste the contents into your reply.

[Timster]

wolfpack103 Are you running discrete graphics or on-board graphics?

[wolfpack103]

(08-05-2016, 11:44 PM)Timster Wrote:  wolfpack103 Are you running discrete graphics or on-board graphics?

? I am using a graphics card.

[Timster]

Do you have another graphics card to test with? Could be any old one just to rule out graphics card issue.

Does the power supply you are using need power from the power supply?

I am curios if the graphics card does any strange things under load. Can you download and run furmark and see how the graphics card performs?

[wolfpack103]

(08-06-2016, 02:12 PM)Timster Wrote:  Do you have another graphics card to test with? Could be any old one just to rule out graphics card issue.

Does the power supply you are using need power from the power supply?

I am curios if the graphics card does any strange things under load. Can you download and run furmark  and see how the graphics card performs?

What specific info do you want me to give you from furmark test?

[wolfpack103]

(08-05-2016, 04:50 PM)Compton Wrote:   Scan with Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool x64 and save it to your Desktop.

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• When the tool opens click Yes to disclaimer.
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
  

Please copy and paste their content reply



HitmanPro

• Please download HitmanPro.
• Launch the program by double clicking on the icon. (Windows Vista/7 users right click on the HitmanPro icon and select run as administrator).
• Click on the next button. You must agree with the terms of EULA.
• Check the box beside "No, I only want to perform a one-time scan to check this computer".
• Click on the next button.
• The program will start to scan the computer. The scan will typically take no more than 2-3 minutes.
• When the scan is done click on drop-down menu of the found entries (if any) and choose - Apply to all => Ignore <= IMPORTANT!!!
• Click on the next button.
• Click on the "Export scan results to XML file".
• Save that file to your desktop and post in your next reply.
  
  
  Download and run MGA Diagnostic Tool
  
  
  
  
  1. Click here to download the MGA Diagnostics Tool from Microsoft and save it to your Desktop. 
  2. Right-click the MGADiag.exe icon on your Desktop and then select Run As Administrator from the popup menu.. The tools' window will be displayed.
  3. Click the Continue button. The scan will be performed. Once the scan is complete the report information will be displayed and a Copy button will be provided.
  4. Click the Copy button.
  5. Open Notepad and paste the contents of the report into the Notepad window.
  6. Save the report and paste the contents into your reply.

Here ar all the logs.

[Partha]

Hi wolfpack103,

It seems that desktop backgrounds cannot be set in safe mode and so even if you were to try my last advice, it  might not accomplish anything important

I've already started a thread in the Microsoft Community  to check if that is a normal behavior but in the meanwhile, there are a couple of things I would like you to try

First, open your file explorer, enter Control Panel\All Control Panel Items\System in the address bar, take a screenshot of that and send it to us

Make sure that the product ID is not visible

Secondly, perform a clean boot as explained at https://support.microsoft.com/en-in/kb/929135 and see if the issues persist

It would start your Windows with a minimal set of drivers and startup programs and may thereby indicate if any of those programs or services that are not related to Microsoft, are causing this

---

Timster, maybe we could ask wolpack to reinstall the driver software for his graphics card, update if required and check the card's health in the device manager

[Compton]

test your harddrive you are getting error

How to Test Your Hard Drive Using SeaTools for Windows

how to check your hard drive health status with crystal disk info

Error: (08/01/2016 01:43:23 PM) (Source: disk) (EventID: 7) (User: )
Description: The device, \Device\Harddisk3\DR4, has a bad block.

Error: (08/01/2016 01:43:17 PM) (Source: disk) (EventID: 7) (User: )
Description: The device, \Device\Harddisk3\DR4, has a bad block.

Error: (08/01/2016 01:42:44 PM) (Source: disk) (EventID: 7) (User: )
Description: The device, \Device\Harddisk3\DR4, has a bad block.

Error: (08/01/2016 01:42:41 PM) (Source: disk) (EventID: 7) (User: )
Description: The device, \Device\Harddisk3\DR4, has a bad block.

[wolfpack103]

[quote='Compton' pid='13861' dateline='1470576284']
test your harddrive you are getting error

How to Test Your Hard Drive Using SeaTools for Windows

how to check your hard drive health status with crystal disk info

Error: (08/01/2016 01:43:23 PM) (Source: disk) (EventID: 7) (User: )
Description: The device, \Device\Harddisk3\DR4, has a bad block.

Error: (08/01/2016 01:43:17 PM) (Source: disk) (EventID: 7) (User: )
Description: The device, \Device\Harddisk3\DR4, has a bad block.

Error: (08/01/2016 01:42:44 PM) (Source: disk) (EventID: 7) (User: )
Description: The device, \Device\Harddisk3\DR4, has a bad block.

Error: (08/01/2016 01:42:41 PM) (Source: disk) (EventID: 7) (User: )
Description: The device, \Device\Harddisk3\DR4, has a bad block.
[/quote

I tested the drive in seagate tools and they were all good accept for the shortdst test. CrystalDiskInfo showed no errors as well.