Problem with a Java program running in Windows10

[Partha]

(08-23-2016, 01:48 PM)CraigBak Wrote:  Yes, I have both 32bit and 64bit java installed and select the 64bit for the program, and am using Java 8 101

Please open your file explorer, enter Control Panel\All Control Panel Items\System in the address bar, take a screenshot of that and send it to us

Make sure that the product ID is not visible

I would also like to know the reason you use the 32 bit as well as the 64 bit version of Java

[CraigBak]

(08-23-2016, 01:53 PM)Partha Wrote:  

(08-23-2016, 01:48 PM)CraigBak Wrote:  Yes, I have both 32bit and 64bit java installed and select the 64bit for the program, and am using Java 8 101

Please open your file explorer, enter Control Panel\All Control Panel Items\System in the address bar, take a screenshot of that and send it to us

Make sure that the product ID is not visible

I would also like to know the reason you use the 32 bit as well as the 64 bit version of Java

See Attached
I have the 32bit version installed as the program historically worked better with both versions and never had any problem running it previously, over 5yrs.

[RichTech]

(08-23-2016, 02:11 PM)CraigBak Wrote:  

(08-23-2016, 01:53 PM)Partha Wrote:  

(08-23-2016, 01:48 PM)CraigBak Wrote:  Yes, I have both 32bit and 64bit java installed and select the 64bit for the program, and am using Java 8 101

Please open your file explorer, enter Control Panel\All Control Panel Items\System in the address bar, take a screenshot of that and send it to us

Make sure that the product ID is not visible

I would also like to know the reason you use the 32 bit as well as the 64 bit version of Java

See Attached
I have the 32bit version installed as the program historically worked better with both versions and never had any problem running it previously, over 5yrs.

Okay thanks for the info, download java from this link: https://java.com/en/download/manual.jsp, make sure you download Windows Offline (64-bit)

[Partha]

(08-23-2016, 02:11 PM)CraigBak Wrote:  I have the 32bit version installed as the program historically worked better with both versions and never had any problem running it previously, over 5yrs.

That's okay. First, I would like you to uninstall Java, both the 32 bit and the 64 bit any other relevant leftovers from your system

There's a utility called Java Uninstall tool which can be downloaded from https://java.com/en/download/uninstalltool.jsp

Please use that for the removal and once Java is completely removed, please restart the pc and reinstall Java

[GuiltySpark]

Revo free doesn't have native 64bit only 32bit!

[RichTech]

(08-23-2016, 02:18 PM)Partha Wrote:  

(08-23-2016, 02:11 PM)CraigBak Wrote:  I have the 32bit version installed as the program historically worked better with both versions and never had any problem running it previously, over 5yrs.

That's okay. First, I would like you to uninstall Java, both the 32 bit and the 64 bit any other relevant leftovers from your system

There's a utility called Java Uninstall tool which can be downloaded from https://java.com/en/download/uninstalltool.jsp

Please use that for the removal and once Java is completely removed, please restart the pc and reinstall Java

Thanks Partha, that is a better idea than using Revo Uninstaller

---

(08-23-2016, 02:15 PM)REC560 Wrote:  

(08-23-2016, 02:11 PM)CraigBak Wrote:  

(08-23-2016, 01:53 PM)Partha Wrote:  

(08-23-2016, 01:48 PM)CraigBak Wrote:  Yes, I have both 32bit and 64bit java installed and select the 64bit for the program, and am using Java 8 101

Please open your file explorer, enter Control Panel\All Control Panel Items\System in the address bar, take a screenshot of that and send it to us

Make sure that the product ID is not visible

I would also like to know the reason you use the 32 bit as well as the 64 bit version of Java

See Attached
I have the 32bit version installed as the program historically worked better with both versions and never had any problem running it previously, over 5yrs.

Okay thanks for the info, now you want to completely remove java using the Revo uninstaller , refer to the video created by britec: https://www.youtube.com/watch?v=SkqTHiwSX7s  and then download java from this link: https://java.com/en/download/manual.jsp, make sure you download Windows Offline (64-bit)

After that download java from this link: https://java.com/en/download/manual.jsp. Make sure you download Windows Offline (64-bit)

[Partha]

(08-23-2016, 02:18 PM)GuiltySpark Wrote:  Revo free doesn't have native 64bit only 32bit!

Hey, you are back! How are you, brother? why did you leave?

---

(08-23-2016, 02:20 PM)REC560 Wrote:  Thanks Partha, that is a better idea than using Revo Uninstaller

You're welcome, REC560

Craig, like REC560 advised, after the restart, please download the Windows Offline 64 bit from the URL https://java.com/en/download/manual.jsp

[CraigBak]

(08-23-2016, 01:39 PM)REC560 Wrote:  

(08-23-2016, 01:35 PM)CraigBak Wrote:  

(08-23-2016, 01:29 PM)Partha Wrote:  Thanks but it would've been more helpful if the video quality was better. Nevertheless, if I understand properly, the issue starts at around 2:45 in the video. Is that correct?

Yes, that is correct, but it happens at different intervals and in different areas of the window. Not always by clicking the same place or even area.
Also, once it happens it takes a closing of the window/program to clear it.
This Only happens in this program and it is the same for all users reporting the issue.

Please let me know if you need anything else.
Cheers!

Sounds like there may be a problem with the program, but we can't be sure until we find some more information, have you looked at the links I proved and watched the videos?

I don't need to uninstall JWildfire, it just runs from the folder after you unzip it.

---

(08-23-2016, 02:18 PM)Partha Wrote:  

(08-23-2016, 02:11 PM)CraigBak Wrote:  I have the 32bit version installed as the program historically worked better with both versions and never had any problem running it previously, over 5yrs.

That's okay. First, I would like you to uninstall Java, both the 32 bit and the 64 bit any other relevant leftovers from your system

There's a utility called Java Uninstall tool which can be downloaded from https://java.com/en/download/uninstalltool.jsp

Please use that for the removal and once Java is completely removed, please restart the pc and reinstall Java

Okay, that's done, am testing the program now.

[GuiltySpark]

I have no way of testing this but if all systems troubled are using AMD then it may be an issue with the graphics driver.

[Partha]

That was fast! I hope you followed the process properly like I asked you to

We will wait for the results