Windows 10 Update - Blank Screen & Cursor

[Compbck]

I installed Windows 10 version 1151 on a DELL Inspiron Laptop and encountered no problems thereafter.

Following the anniversary update when booting the Laptop it stalls prior to the logon screen and displays a white cursor on a blank background for a very long period of time.

This only seem to occur when starting from cold, and does not seem to occur when doing a restart from the desktop.

In order to get around this problem pressing the on/off button which turns the laptop off then pressing the on/off button immediately seems to overcome the problem.

Has anyone else encountered such an issue.

[RichTech]

(08-24-2016, 11:09 AM)Compbck Wrote:  I installed Windows 10 version 1151 on a DELL Inspiron Laptop and encountered no problems thereafter.

Following the anniversary update when booting the Laptop it stalls prior to the logon screen and displays a white cursor on a blank background for a very long period of time.

This only seem to occur when starting from cold, and does not seem to occur when doing a restart from the desktop.

In order to get around this problem pressing the on/off button which turns the laptop off then pressing the on/off button immediately seems to overcome the problem.

Has anyone else encountered such an issue.

Hi Compbck, thanks for contacting the forum about this issue, I am sorry that you are having this issue and I hope we can get this resolved for you.

Have a look at this article I found on the internet on how to "Fix Windows 10 Blank Screen with Cursor": https://windowsreport.com/windows-10-black-screen-cursor/

Let me know if this solved your problem

Thanks

REC560

Please note: This article is not mine. all credit and rights go to the Alexander Craciun, George Finley, John Nedelcu, Andrew Wafer and Ovidiu Ionita, the authors of the website windowsreport.com, here is where I found the article https://windowsreport.com/search-results/?cx=partner-pub-3067501912592817%3A5917783592&cof=FORID%3A10&ie=UTF-8&q=Black+screen+and+cursor&sa=

[Compbck]

(08-24-2016, 11:17 AM)REC560 Wrote:  

(08-24-2016, 11:09 AM)Compbck Wrote:  I installed Windows 10 version 1151 on a DELL Inspiron Laptop and encountered no problems thereafter.

Following the anniversary update when booting the Laptop it stalls prior to the logon screen and displays a white cursor on a blank background for a very long period of time.

This only seem to occur when starting from cold, and does not seem to occur when doing a restart from the desktop.

In order to get around this problem pressing the on/off button which turns the laptop off then pressing the on/off button immediately seems to overcome the problem.

Has anyone else encountered such an issue.

Hi Compbck, thanks for contacting the forum about this issue, I am sorry that you are having this issue and I hope we can get this resolved for you.

Have a look at this article I found on the internet on how to "Fix Windows 10 Blank Screen with Cursor": https://windowsreport.com/windows-10-black-screen-cursor/

Let me know if this solved your problem

Thanks

REC560

Please note: This article is not mine. all credit and rights go to the Alexander Craciun, George Finley, John Nedelcu, Andrew Wafer and Ovidiu Ionita, the authors of the website windowsreport.com, here is where I found the article https://windowsreport.com/search-results/?cx=partner-pub-3067501912592817%3A5917783592&cof=FORID%3A10&ie=UTF-8&q=Black+screen+and+cursor&sa=

[Britec]

There is a post on Microsoft Answers

After Installing Windows 10, black screen with cursor

[RichTech]

(08-25-2016, 10:03 AM)Britec Wrote:  There is a post on Microsoft Answers

After Installing Windows 10, black screen with cursor

Thanks Britec for the post, I appreciate it