(09-06-2016, 07:19 PM)geoffcox Wrote: Hello
I seem I may have a corrupted user profile so am thinking of moving to a new user.
I have seen the britec Youtube video removing files from the old to the new user but am not clear how to deal with Outlook 2010. My main account is an IMAP account.
Any help appreciated.
Thanks
Geoff
PS I say may have because I can only get the BBC Store App to download videos when logged on with the new user. The BBC reckon this is because my current user profile is corrupted. It is the latest build of Windows 10.
Hi Geoff, thanks for contacting the forums!
First, you need to first create an outlook data file .pst, which backups all your emails, then after that you can restore it.
To create an Outlook Data file of all your emails for 2010, take a look at this article created by SherWeb:
https://support.sherweb.com/Faqs/Show/how-to-export-an-outlook-2010-pst-file-exchange-2010
Save the file somewhere, where you can access it from your new user
After you have done that. You will need to find out your email server settings. To do this, download Mail PassView from NirSoft:
https://www.nirsoft.net/utils/mailpv.html
See the screenshots below on how to use the software:
Once you are at the website, scroll down and click on Download Mail PassView in zip file
After that, click mailpv.zip at the bottom of the screen:
Double click on mailpv.exe
Click on Run
Now you will see the information of your email server settings
Copy and Save the following information:
Server
SMTP Server
Email
Password
Profile
Then log into the new user, open outlook 2010, You want to manually configure the email server settings for IMAP, by choosing addition server types and select internet email after that enter the information you found earlier, then click next to test the settings. If it completed successfully, it will tell you, close out of that message and click finish.
After that look at the following guide created by Microsoft to import the outlook data file you created at the start:
https://support.office.com/en-gb/article/Import-email-contacts-and-calendar-from-an-Outlook-pst-file-431a8e9a-f99f-4d5f-ae48-ded54b3440ac
Let me know if this helps
Thanks
REC560