Windows 10: Bug Check 0x154: UNEXPECTED_STORE_EXCEPTION

[baker7]

Hello Everyone:

I have a friend that asked me to do a windows 7 to windows 10 upgrade.  It went well, except that each time it is turned on or reset, there is an ERROR message that shows me a sad face, then says that it needs to restart, then it counts off "0, 10, 20, 30, 40" ... all the way up to 100%, then it restarts, and works well, but I cannot figure out what the problem is, because I cannot find anything that indicates what driver, or issue is being reported.

Compton says I should look at the Error Log in the Event Viewer, but I am not sure what I am looking for.......can someone point me in the right direction, so I can solve this error?

Thanks for all your help

Brian

[Compton]

you are getting bsod

how to post a blue screen report with WhoCrashed on the forum

how to post blue screen dump file on forum with bluescreenview

[baker7]

Good Morning Compton:

A couple things before we start this adventure:

1.  This is an HP Pavilion G6 Laptop, Belonging to a friend, originally Loaded with Windows 7 Home Premium.  It was working great before an upgrade, and I did NOT have any problems other then having an AV on there that I had to uninstall and it works good now with Windows 10 Home.  

2.  I was able to read the error that comes up on the Bluescreen:  It says in English:  "UNEXPECTED_STORE_EXCEPTION"  By doing a small amount of research, it seems to indicate that a driver is the culprit, or that it is specific to HP's:  I do not want to mess around reinstalling drivers all over the place, because I would think that windows is smart enough to be able to know what drivers work with the windows 10 upgrade - The computer needs to be back by Wednesday, January 11th at the latest.  I want to make sure that there is not going to be a major problem here:  One thing that seems to be indicated, is that in the research I have done is that the Sleep Mode may be one of the causes, but It may be drivers, and I want to make sure we can fix this:  If this thing goes down, I am dead meat!

This is what I looked at briefly about the problem:

https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/how-to-fix-unexpected-store-exception-error/8cf70b0f-5c32-4f48-b74d-361ed6b48c79?page=1

Attached, please find the WhoCrashedOutput and the Dumpfile.txt files you have requested Using WhoCrashed and BlueScreenview - If you could get back to me on this as quickly as you can, that would be great

Thank You Compton


Brian

[Compton]

ok I would create a image so if things go north west or south we can restore from it

[RichTech]

How to Get System Information for Diagnostics and Troubleshooting
How to Find Your Full System Specs Using Speccy

[Compton]

ok let's start with memory run a memtest86 test

if you have more then one memory test them one at a time

[baker7]

(01-06-2017, 04:22 PM)RECdevicehelper Wrote:  How to Get System Information for Diagnostics and Troubleshooting
How to Find Your Full System Specs Using Speccy

I have BOTH a msinfo32 system Info file and a Speccy Screenshot

Brian

[Compton]

it would be better if you post the logfile

[baker7]

(01-06-2017, 04:48 PM)Compton Wrote:  it would be better if you post the logfile

DONE

Text files  coming up.....

Brian

Attached

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(01-06-2017, 04:29 PM)Compton Wrote:  ok let's start with memory run a memtest86 test

if you have more then one memory test them one at a time

Have made the Memtest86 Pen Drive: Awaiting System Image completion

[baker7]

(01-06-2017, 04:21 PM)Compton Wrote:  ok I would create a image so if things go north west or south we can restore from it

Compton: System Image has been created successfully - Does this include all of the files that are in the file system such as iTunes libraries and the like??

Brian

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Compton:

Memtest86 was running normally, then shut down unexpectedly: says that it shutdown to protect the PC from overheating (It was hot) Then when I activated it again, it said it was running normally: should I use the one pass method, or something else? If this test keeps shutting the machine down, how can I proceed??

Brian B.