Posts: 16
Threads: 7
Joined: May 2016
Reputation:
0
Hi I have an MSI GT60, the battery does not charge when the machine is powered on but does charge when the machine is powered off.
the battery/charging light is flashing,
the machine will not power on with the battery removed,
the charger is tested and appears to be ok also the same with replacement charger,
I have tested voltage at DC jack pins on the main board and its reading 19.5v so I am assuming that the DC jack is not faulty it feels nice and firm not loose.
I downloaded MSI battery calibration tool and when I try to run it the software says that the charger is not connected.
any ideas Please Daniel
Posts: 5,029
Threads: 207
Joined: Feb 2015
Reputation:
145
03-02-2017, 12:32 PM
(This post was last modified: 03-02-2017, 12:40 PM by Compton.)
sounds like a bad power jack
can you post a link to the replacement charger
Posts: 1,630
Threads: 20
Joined: Sep 2014
Reputation:
31
If you have tried a known good charger and you have tested proper voltage at motherboard level then I would say you may have a problem with the charging circuit itself. I would however think it is worth a shot to replace the battery and see how the charging issue responds. Batteries are relatively inexpensive.
Posts: 4,727
Threads: 311
Joined: Sep 2014
Reputation:
102
Yeah like Tim said, changing the battery is a quick way to check, also they are not expensive.
If you know what you're doing, its possible to check voltage with a multimeter to see if there is power getting to the battery.
<left><form action="https://www.paypal.com/cgi-bin/webscr" method="post">If you are satisfied with my help, consider a donation. Thank you so much for your continued support!
<input type="hidden" name="cmd" value="_s-xclick">
<input type="hidden" name="hosted_button_id" value="Y4ZDLXGFS4F8Q">
<input type="image" src="https://www.paypalobjects.com/en_US/GB/i/btn/btn_donateCC_LG.gif" border="0" name="submit" alt="PayPal — The safer, easier way to pay online.">
<img alt="" border="0" src="https://www.paypalobjects.com/en_GB/i/scr/pixel.gif" width="0" height="0">
</form>
</div></left>
Posts: 5,029
Threads: 207
Joined: Feb 2015
Reputation:
145
03-03-2017, 09:38 PM
(This post was last modified: 03-04-2017, 12:23 PM by Compton.)
the laptop should power on without the battery you said it will not power on without battery
which tells me the laptop charger is not giving enough power to turn on the laptop or
the power jack is not giving power to motherboard so that the laptop can be powered on
and the reason it would power on with the battery in is because its getting power from battery to be powered on
anyway replace the battery like britec and timster said let see what will happen
Posts: 4,727
Threads: 311
Joined: Sep 2014
Reputation:
102
If it don't power on without the battery, then check power adapter and DC Jack.
<left><form action="https://www.paypal.com/cgi-bin/webscr" method="post">If you are satisfied with my help, consider a donation. Thank you so much for your continued support!
<input type="hidden" name="cmd" value="_s-xclick">
<input type="hidden" name="hosted_button_id" value="Y4ZDLXGFS4F8Q">
<input type="image" src="https://www.paypalobjects.com/en_US/GB/i/btn/btn_donateCC_LG.gif" border="0" name="submit" alt="PayPal — The safer, easier way to pay online.">
<img alt="" border="0" src="https://www.paypalobjects.com/en_GB/i/scr/pixel.gif" width="0" height="0">
</form>
</div></left>
