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**noel** · (This post was last modified: 02-14-2018, 06:29 PM by Britec.)

Hi
I have a friend that has been having issues with his custom built gaming PC .. The machine is 3 years old and never had issues until recently .. The machine started to crash when starting any game ( Windows 10 reboot ) .. Took the machine out of warranty back to the People that built it in the hope they could cure the issue. Their response was that the Graphics card was faulty and charged My friend £150 for a new Graphics card . When they got the machine home and started to use it again as soon as a game was started the machine crashed ( Windows 10 reboot ) So back to square one ... My friend took the machine to an independent repair shop that stress tested the machine and found no issues .... confused He has asked Me what I think it could be and I'm wondering if it is the PSU rather then Graphics card and or Motherboard .... Has anyone else Got any suggestions what it could be ???? And after checking Windows error logs when the machine crashes windows Generates the Kernel Power 41 error ....
Thanks in advance to any suggestions .....

**PaulIIII** · (This post was last modified: 02-14-2018, 05:23 PM by PaulIIII.)

My advice is to check the memory. Either use Memtest or manually pull out one stick at a time until the machine boots up and stays on. Check all your sata plugs to make sure they are all plugged in good. Set the system to not reboot on a blue screen error. Right click on "My PC" Left click on "properties" , left click on "advanced system settings" , left click on "settings" uncheck the box " under system failure that says "automatically restart". Click "ok" . Hopefully when you replaced the video card, (even if it was the same make and model) you deleted the old driver and downloaded a new one...??? If not, you need to do that. The problem could be caused by lots of things... PSU going out, graphics card not plugged in right, Not seated right, sata cables not plugged in right, Memory failure, BIOS not current, Windows 10 update problem or not updated correctly. So check one thing at a time and cross them off the list as you go. Power supply failures are hard to diagnose, it's best to have a spare power supply you can plug in to see if the old one is going bad.

**WinXPto10** · 02-14-2018, 06:07 PM

How to Find Your Full System Specs Using Speccy

***Britec*** · (This post was last modified: 02-14-2018, 06:24 PM by Britec.)

Whats the graphics card? Whats the PSU Make and Watts?

Here some things to try:

Uninstall and Reinstall Graphics Driver
Make sure you have sufficient power from the PSU
Run a stress test of the CPU and GPU and see if it crashes
Could be a overheating issue
Clean out any dust from the computer
Whats system temps idle and under load?
Make sure all motherboard drivers are installed.
Backup data and reinstall windows and see if it crashes.
Still have issue after fresh install? test hardware.

**Timster** · (This post was last modified: 02-17-2018, 05:01 PM by Timster.)

I've had custom built computers come into my shop and the customer complains of constant crashes and or blue screens. When I stress test the computer on my bench for hours I never once get an error or anything. The computer runs great and no matter what I throw at it it never crashes. I even go as far as trying to replicate what my customer was doing when the computer crashed. Ultimately the computer runs great in my shop however as soon as the computer is back at the customers house it starts crashing again right away.

In all cases the issue was something that the customer was plugging into the computer. I've seen things cause crashes like a faulty monitor, faulty keyboard, faulty usb device, a bad power strip, bad ups, etc. I have even seen faulty wireless routers cause a particular computer to crash for unknown reasons.

***Britec*** · 02-23-2018, 11:44 AM

Closed due to lack of response