HID touchscreen Driver vanished

[noel]

Hi All
Ok Updated My Daughters HP X360 11-n012na Laptop to Spring Update 1803 Win 10 , Install went ok and chose to keep everything during upgrade process . When the update installed and everything seemed fine once Desktop re-appeared We noticed that the Touchscreen function had stopped Working , Went into device manager looking for the Touchscreen driver which is normally listed as HID Touchscreen driver BUT it had vanished from the list completely . I have used HP Support Assistant to try and get the Driver back ( No luck ) Been on Intel's website and used their scanning feature in the Hope the Intel I/O driver ( which I believe from research ) is the troublesome driver that allows the Touchscreen function to Work ( no luck ) , I have tried to get Device Manager to Show Hidden Devices ( No luck still not listed ) No luck whatsoever ... So can anyone on the forum suggest anything else I can try to get the Touchscreen to work again ??? I have tried pretty much every suggestion on the net regarding this issue ( which is rife ) ... Machine was originally shipped with Windows 8.1 and was Upgraded to Windows 10 during the Free upgrade option , I have also tried a couple of Windows 8.1 drivers to see if that would help but obviously No Joy ...

Many Thanks for any suggestions anyone can make to put this Problem to Bed ..

Noel

[Britec]

Hi Noel,


Please download and install the HP UEFI Hardware Diagnostics menu via this link. The laptop needs to be restarted once the installation is complete. Then run the hardware tests.

• Shutdown the laptop.
• Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
• On the main menu, click Component Tests.
  

             

1. Select Component Tests from the main menu
   

The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.

• Sample list of Component Tests
     
• Inside the component test, you should see an option for the Touch Screen Test - Quick interactive test to determine if the touch screen is functioning correctly. To run the test, click Touch Screen, and then click Run once.
  

Source

[noel]

(05-03-2018, 06:29 PM)Britec Wrote:  Hi Noel,


Please download and install the HP UEFI Hardware Diagnostics menu via this link. The laptop needs to be restarted once the installation is complete. Then run the hardware tests.

• Shutdown the laptop.
• Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
• On the main menu, click Component Tests.
  

         

1. Select Component Tests from the main menu
   

The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.

• Sample list of Component Tests
• Inside the component test, you should see an option for the Touch Screen Test - Quick interactive test to determine if the touch screen is functioning correctly. To run the test, click Touch Screen, and then click Run once.
  

Source

Hi Brian

Thanks For taking the time to Reply .. Ok installed the UEFI Diag program and ran the TouchScreen test which passed with the removing of blocks from Screen using finger on Touchscreen .. Booted back to Windows 10 and back to square one ( No touchscreen again ) .
   It is defo a driver issue which is not installed which is stopping it from Working ....
      Thanks Noel
   PS Have a great Bank Holiday mate 

[Britec]

You too Noel Check this post out
hp touchscreen not working windows 10

[noel]

(05-04-2018, 07:37 PM)Britec Wrote:  You too Noel Check this post out
hp touchscreen not working windows 10

Hi Brian
sorry for sluggish reply .. Ok I tried all of the suggestions above but still No joy, But I rolled back to 1709 and the touchscreen started to work again . So my next question is How can I copy the HID Touchscreen driver from 1709 put it on a flash stick upgrade back to 1803 and then put the HID driver into 1803 ???

Sorry This is going on a bit mate BUT I'm grateful for all Your Assistance .

Noel

[Britec]

Try installing driver from here manually Synaptics TouchPad Driver

[noel]

(05-08-2018, 03:31 PM)Britec Wrote:  Try installing driver from here manually Synaptics TouchPad Driver

Cheers Brian ,, Will do that and let You know how it Goes....
Thanks Again
Noel

[noel]

(05-08-2018, 04:03 PM)noel Wrote:  

(05-08-2018, 03:31 PM)Britec Wrote:  Try installing driver from here manually Synaptics TouchPad Driver

Cheers Brian ,, Will do that and let You know how it Goes....
     Thanks Again
        Noel

Hi Brian
Ok re-installed 1803 and installed the above driver You advised BUT again the Touchscreen is absent from the install . I'v rolled back again to 1709 and the Touchscreen is working again . So can I manually copy the driver for the HID Touchscreen from 1709 and implement it to 1803 ... Sorry to be a pain in the Ass mate .... Oh I'v contacted HP support just for the Hell of it and Their ( HP's ) silence is Deafening lol
Noel

[Britec]

I can't understand why that driver is failing after update and why it still don't work after reinstalling it...very strange. Try and do your fix and if it don't work i will remote in a take a look for you.

[noel]

(05-10-2018, 10:18 AM)Britec Wrote:  I can't understand why that driver is failing after update and why it still don't work after reinstalling it...very strange. Try and do your fix and if it don't work i will remote in a take a look for you.

Hi Brian
Hope your Weekend is going Well
I have added a screenshot of the Touchscreen Hardware/Driver ID number and Info if handy too you ..

Cheers
Noel