Yes the problem probably coming from corrupted user accout
You said you had loging to new user account try follow from link below
https://www.mysysadmintips.com/windows/home-and-media/701-windows-10-we-can-t-connect-to-microsoft-family-at-the-moment
You said you had loging to new user account try follow from link below
https://www.mysysadmintips.com/windows/home-and-media/701-windows-10-we-can-t-connect-to-microsoft-family-at-the-moment