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**Mobis** · (This post was last modified: 02-13-2015, 05:30 PM by Britec.)

Hey all, how goes everyone? well I hope.

This is my first Q here and I really need some help with a USB error when putting different items into the USB ports, front or back.

A friend has bought a TomTom GO 60 and when we plug it into the USB it has a driver installation error. I have tried back and front ports, all the ports and still the same issue. I have used the device manager to remove the driver thats loaded for it and try again still no joy. I made sure the computer was looking for the right .inf file instructed by the TomTom help team.
Funny thing it still powers the TomTom so It knows its there.

We have bought a external powered USB hub thinking it might be not enough power, no joy.

This isn't the only problem device this computer has had either with USB.
There are working USB devices plugged in working fine eg: Mouse, Keyboard, Printer.

Sometimes when we get a USB memory stick that wont work in any port, we try the port on the printer and that works, but not the TomTom.

I'm not sure what to look for in the BIOS to check as the BIOS for this model is not what I'm used to. I tried a couple changes but this makes the computer unbootable so I have to reset the BIOS shorting the reset jumpers on the mobo. (GRRR)

I'm outa my depth with this, Its a Windows 7-64bit home Premium HP Slimline a5000.

It has Kaspersky Internet Security 2015 and Malwarebytes Pro installed all scanned clean.

Piece of kit is driving me crazy and I only have a few hairs left on my head and a few scratch marks.

Thanks in advance for any help.

**Akron Computer Guy** · (This post was last modified: 02-13-2015, 05:31 PM by Britec.)

Did you install Tom Tom Home for the device? On mine it won't work without that software.

**Mobis** · 02-12-2015, 03:02 AM

(02-11-2015, 11:07 PM)Akron Computer Guy Wrote: Did you install Tom Tom Home for the device? On mine it won't work without that software.

My Connect is installed and worked for his other TomTom.
I'm tempted to install a USB card and see if that fixes the issue.

***Britec*** · (This post was last modified: 02-13-2015, 05:31 PM by Britec.)

TROUBLESHOOTING TIPS

This is a bit from there guide

Installation

Installing MyDrive is instructed here [support FAQ - How to install MyDrive Connect] on all supported platforms. There are a couple of situations where certain steps needs to be taken to successfully install MyDrive Connect.

Driver issues

Should the reinstallation of drivers not solve your issue, you might try a fresh installation of MyDrive Connect and the driver.

- Uninstall the device driver (device needs to be connected, see Connect to computer above)

- Disconnect the device

- Uninstall MyDrive Connect

- Remove the HOME3 folder from C:/Users/AppData/Local/TomTom and C:/Users/App/Data/Roaming/TomTom

- Restart you computer

- Download the MyDrive Connect installation file from www.tomtom.com/getstarted and run it as Administrator

- Confirm on the MyDrive page that the MyDrive Connect is installed

- Connect your device
For Windows XP specific info, please see the post below.

**Mobis** · 02-17-2015, 06:59 PM

I really think its a HP issue, I went to their website and looked for updated drivers and haven't found any as yet. I have asked them for a bit of help with their product and I'll wait n see what they tell me to do next.
Its frustrating to the max on this lol..