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**jshlegg** · 03-01-2015, 07:22 PM

My Toshiba Satellite C55D-A5120 was working fine but was runnimg a bit slow so I attempted a Factory Reset and halfway through it, it stopped and said "There was a problem resetting your computer" and then it tries to boot says "Preparing Automatic Repairs" for a moment and then takes me to a blue options screen. The options on said screen are, "Continue to Windows 8.1", "Use a device", "Troubleshoot", and "Turn off PC". Ive had the computer less than a year.
Thanks ahead of time for all your help.

**Timster** · (This post was last modified: 03-01-2015, 07:38 PM by Timster.)

Where does it stand now? Can you continue to 8.1?

**Compton** · 03-01-2015, 07:38 PM

did you try running the factory rest again?

you should try running the factory rest again

**jshlegg** · (This post was last modified: 03-01-2015, 07:40 PM by jshlegg.)

I try to continue and it goes to the Toshiba screen and says "Preparing Automatic Repairs" and then the screen goes black and then back to the blue options screen.

I tried running it again it still wont complete

I'm currently trying the reset again

**Compton** · 03-01-2015, 07:50 PM

it looks like your recovery partition got corrupted I would contact Toshiba to see if you can get a recovery disc

**jshlegg** · (This post was last modified: 03-01-2015, 07:55 PM by jshlegg.)

There is an option to erase data partitions, and a second one that says Delete and Overwrite data partitions

But I wasnt sure enough to mess with it

**Compton** · 03-01-2015, 07:58 PM

were did you get that option are you running the factory rest now ?

**jshlegg** · 03-01-2015, 08:01 PM

Its in the "Troubleshoot" section

**Compton** · 03-01-2015, 08:08 PM

none of those option would fix the problem the rectory partition got corrupted contact Toshiba to see if you can get a recovery disc

**jshlegg** · (This post was last modified: 03-01-2015, 08:13 PM by jshlegg.)

Ok will do

I appreciate your help, what particularly should I ask for? Like is there a certain name