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Britec Tech Support Forum Computer Hardware Hardware Repairs and Troubleshooting 4GB RAM Installed, 2GB Usable

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4GB RAM Installed, 2GB Usable
chriscbd_19 Offline
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#1
Question  04-01-2015, 11:23 PM (This post was last modified: 04-02-2015, 10:28 AM by Britec.)
i have 4 gb of ram installed on my 64bit machine but its telling me only 2gb are useable is there away to fix this?
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Timster Offline
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#2
04-01-2015, 11:52 PM (This post was last modified: 04-02-2015, 10:28 AM by Britec.)
Can we have your system specs? A good way to post your specs would be by following this guide. Perhaps your system is using 2 gigs for other services? More info is needed.
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Britec Offline
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#3
04-02-2015, 10:40 AM
Hi Chris.

Need more info about computer there Chris

There is a number of reasons why this happens.
  • Try resetting Bios to defaults.
  • Check BIOS memory settings.
  • Flash BIOS to the latest update.
  • Compatibility issue with memory. (check compatibility for that memory)
  • Your running 32bit OS and NOT 64bit.
  • Bad memory stick?
Just some basic steps to check.
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chriscbd_19 Offline
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#4
04-11-2015, 06:29 PM (This post was last modified: 04-11-2015, 06:30 PM by chriscbd_19.)
I have a Windows 7 disc that has all verisions both 32 and 64 and i installed the 32 bit version on my 64bit machine... but i generated a system report from under advanced tools and it said that it lost information while it was generating the report is this something i can fix or should i not worry about it if my computer is running like a champ?
i generated the report after i reinstalled the correct version and after the updates and drivers
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Akron Computer Guy Offline
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#5
04-11-2015, 07:37 PM (This post was last modified: 04-12-2015, 12:53 PM by Britec.)
Quote:I have a Windows 7 disc that has all verisions both 32 and 64 and i installed the 32 bit version on my 64bit machine... but i generated a system report from under advanced tools and it said that it lost information while it was generating the report is this something i can fix or should i not worry about it if my computer is running like a champ?


In essence you've answered your own question Smile When installing 32 bit version Windows will not recognize all memory.  It'd be better if you install the 64bit version and do the BIOS updates as suggested by Britec.
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