Western Digital My Passport Unknown Device

[IONx64]

Hello Britec,

I have WD passport and when i connect it to PC it is not listed on my computer. What can be reason?

see screenshot too, please.

Thanks.

[Britec]

First try and "Change Drive Letter"

Windows 7

1. Click Start Button > Right click on Computer >Then click Manage 
2. Computer Management window will open > Look in left window pane look for Storage > Disk Management
3. Look in middle pane window > find your external drive, possibly Disk 2. 
4. Click drive once to select the external drive (it should have diagonal lines) > Right click drive > Select Change Drive Letter and Paths
5. Now assign a different letter that's not being used, for example: Y
6. Now check to see if the drive is visible.
   

   


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Let me know if this works.

[IONx64]

Thanks Britec but it did not helped. maybe it is damaged inside. it fall down once

[Compton]

boot Linux see if it will work how hard did it fall

[GuiltySpark]

Some WD drives are just faulty, did it work on that computer before?

As Compton suggests try it in Linux to see if it's discovered.

[Britec]

Here is some options to try and consider.

• Try formatting drive
• Test drive to see if its bad
• USB controller board inside the enclosure could of failed
  

[Timster]

Yeah unfortunately those Passports have a proprietary connection soldered to the pcb of the drive that in in the case. This makes it nearly impossible to troubleshoot by connecting directly to a motherboard. I've just recently sent one off to a professional data recovery center here in the states for a customer.

[IONx64]

Thanks for your suggestions all of u. I will try that and will inform you.