Need Help to install OS

[Compton]

were are you downloading the driver from ?


you should download them from here https://support.hp.com/us-en/drivers/selfservice/HP-15-Notebook-PC-series/6875200/model/7308901

[Ajrick14]

GuiltySpark and Compton sir I already downloaded from there but don't know what's the problem

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Sir can the Antivirus cause the problem i installed the Antivirus first than I installed the drives

[Compton]

yes you can try that

can you take a photo of the device manager and post it here

[Ajrick14]

Yes but the system properties is not opening and the windows is stuck... Should I re install it?

[Compton]

no sound like a hardware problem

here a memory test https://briteccomputers.co.uk/forum/showthread.php?tid=823

[Ajrick14]

Sir are you saying it is a hardware problem?

[Compton]

no I am not saying it hardware or not

it could be software your windows 8.1 installation

I am going through a process of Troubleshooting

but I would like to rule out hardware first

[GuiltySpark]

Why are you trying to install drivers for the laptop when there are Generic drivers built into the Windows installation disc?

[Ajrick14]

GuiltySpark sir I'm installing the drivers because I think that with these drives the laptop will work better....OR these are not necessary??

[GuiltySpark]

Not necessary.